Standard Bank is advertising that there is a surplus pension fund payout and staff that worked for the company during a certain period of time are urged to contact a certain number.

Let me tell you, to get through to this number seems to be impossible. You hold on for 2-3 minutes and then a voice tells you that YOU have exceeded the Alexander Forbes service level and will now be forced to leave a message. No matter how many times you try, YOU WILL BE FORCED TO LEAVE A MESSAGE.

And then, to supposedly make things easier, you can leave your fax number (not sure if they have heard of scanning facilities and e-mail), and they will send you an application form. HAHA, what a joke. You can also leave your fax number 1, 000, 000 times, you probably won't get the fax.

Now it makes me wonder. Does Standard Bank really want to payout the surplus funds to the ex-staff who contributed to this fund, or do they want time to run out for you to submit an application so that the funds can be paid to the select few????

I really hate to be threatened by anyone, the guy who called me today around 4:40 if it were up to me i would fire him on the spot for threatening the banks clients, he has no respect, at point blank he forced me to take hollards insurence, when i told him i was still shopping around, i dont want hollard, he kept on forcing me, on womens month threatening a woman, up told me that the bank will take its car, who the hell he is? i do not appreciate bieng threatened by anyone especially if i'm contributing to his salary, i know how to threaten too!! for instance, non perfoming loans has fallen from 0.75 percent to 0.44 percent, so far i have been paying my loans, am not in arrears, i'm within the 0.44 percent meaning i'm still contributing to the well bieng of the bank, so can i pls not be tested, cause i can do one of the following thing's, (a) stop paying for the car until you come and reposses it, (B) go under credit review or administration and who is going to loose? thats your gues not mine, that ***** must be revied or he will cost the bank its clientelle, i'm not going to pay for hollard, kill if you want or arrest me!!! the ***** refused to tell his name.

Myrna handling the claim. Doc's handed to stannic on the 78 for the vehicle deregistration-advised that this takes 10 working days to finalise. Called today as to date we have heard nothing from the insurance brokers-spk to Myrna who advised that she still waiting for the vehicle to be deregisted and I must follow up with Candice Mapeng at Std bank-I cannot get holf of this person. I am fustrated that I must follow up on my claim and the claim handlers unhelpfulness in getting this matter sorted. These 2 entities belong to the same group so I cannot understand the delay and lack of communication between the 2 people handling this calim to get this claim finalised. It is traumatic enough to have your vehicle stolen, this service is unacceptable!

Made a payment into wrong credit card a month ago. Card enquiries was contacted and they notified me that the payment would be payed back into my credit card, however it has been a month and nothing has been done. I finished paying my credit card and closed it, when asked about when they were going to make the payment they said that they can not pay the money into another account other than a credit card as my credit card is closed. My problem is, I asked them a month ago to do this when my credit card was active, but now that I stopped it they cant, where is my payment then, as there is extra money payed into my credit card. They cant tell me that the extra amount I paid is lost, then they owe me that amount and that money should be payed into my personal account. After many visits this past month to the bank and a lot of phone calls speaking to different people that cant help me, this is my last resort.

My Boyfriend (a prestige banker) went to go and collect his new credit card. Unfortunately we were send to the wrong place (by a consultant over the phone) and ended up at the service centre in Cresta. There we wasted 20 minutes of our time as we had been directed to the wrong place and had to pay R 3, 00 for parking unnecessarily ( are you going to refund us on this one Standard Bank?) We then went to an overcrowded Northcliff branch which had hundreds of customers, closed tellers and no aircon. Being a prestige banker and after so much hassle, my boyfriend was moved to the pensioners queue (with no one behind him) by Ronnie one of the managers. When he got to the front NDUMI NGOBA refused to serve him! Even after Ronnie instructed her to! He eventually got his card after much sulking and fighting (in front of other customers) and mutterings from NDUMI NGOBA. We told her that we would report her and she said in a rude voice: 'Fine!' What the hell Standard Bank? Is this how your prestige customers are treated? Management makes a decision and your staff don't cooperate! Never before have we been so disgusted! Everyone will hear about this and NDUMI NGOBA, we have never met anyone as rude as you!