I noticed my Bank Account had been unavailable when I logged onto Internet Banking this Monday. I emailed customer service but received an automated response saying this will be resolved within 24hours. I then called customer service on Wednesday and after being given the switchboard call centre run around I found out my account had been 'level 2 FICA frozen' FICA? But i had completed FICA requirements a long time ago(3-4 years ago) and recently(last 3 to 4 months) applied for a home loan & motor vehicle loan where FICA (proof of residence) documents were supplied. Why is it that my standard bank credit card was not affected? Called my branch and they confirmed this FICA issue for me and that they have recently had a few incidences regarding FICA and freezing of accounts. In the mean time, payments that were supposed to go off my account returned insufficient funds - this means extra bank charges. I was not notified of this new FICA requirement and my accounts frozen - this is not legal! Pathetic service & always passing the buck. I get better service and responses from other Banks - better credit card limits & interest rates and way faster loan applications response.

I have applied for a home loan almost 2 months ago. After a long wait they approved me for a completely different house. Now they have to re-approve me for the right house after several correspondence for them to fix it. When i want to escalate this, the call centre agent tells me that it is not out of the standard turnaround time, thus i can't escalate. But in the bigger picture it is out of turnaround time for a month and a half now. This is going to cost me a home, for i have to move by next month. If i call the complaints department, they give me a response time of 5 days. That is too late. Is there anyone i can speak to, to resolve this ASAP??? I keep on hitting a brick wall.

My bond debit order use to go off on the 20th of each month but on october I called standard bank before the 20th to ask them to change it to the 25th but they didn't and I called them again aftrer the 25th responding to their SMS and I asked them to debit the money imidiately but they did. and the following day the very samething happend. On the 30th they called me asking for double my bond money because the account was in arreas. then I asked the girl (I think her name was portia) to debit the money and she said to me they won't debit double the amount, an they didn't as promised.Now this rude agent called Saun calls me on the 3rd asking me to make a payment on my account because it was in arreas.And when I explain to him what happend he said they had a system problem that's why they couldn't debit the money.

I am not prepared to pay extra money for something that they did wrong because it's not like I didn't have money into my account.

I applied for a home loan on 3rd August and received three sms's confirming my on line application. On the 14th August they phoned me regards my employer. To this day i have not heard from Standard Bank again, not to say yes or no...almost as if they are telling me to go to hell! I have been banking at Standard Bank for almost 41 years and my account has been uplifted to a prestige account this month. On the 2nd of September i applied for a loan with Absa Bank Springs and the loan was granted within seven working days. A big compliment to Absa please !!! With regards Standard Bank Home Loans, the service is the worst ever !!! In fact it is non existent!

I called her on 12102009 and asked her to assist me with getting a settlement letter for a mutual client. She picked up the clients details using the I.D number and the client’s initials. She then asked me to forward her a notification letter via her email address [Hidden Web Address] and I sent her the letter on the same day. I then called her to find out when will I be receiving what I had requested, Theresa said to me she was not at work the day after I sent it and said she has a lot of emails asking me to resend the notification letter. I resent the Email and still Theresa didn’t get back to me. I called her again and she said she didn’t get the email and asked that I resend the letter assuring me that I will receive the letter on 16102009 at 10h00. She replied to my email on 16102009 asking me for an account number, I emailed back giving her the clients I.D, initials and surname as she had previously confirmed the clients account using those details. Theresa still didn’t reply. I have a recorded conversation between Theresa and I and she confirms the details for me without wanting an account number. A week later she is not willing to assist or is she being lazy?