I took out a travel wallet into which I deposited all our holiday monies. Much to our dismay we can not draw any cash out of it as the USA ATM's do not accept the password that was given to us!! I contacted the helpline number in SA that is indicated on the card. I was told that I can take the travel wallet card into any bank and they will assist us by drawing cash out of it. That is NOT the case. We went to 3 different banks in Annapolis MD, and they refuse to give us any monies out of the card because there is no name indicated on the front of the card. I even showed them proof of the deposit of our holiday monies into the card but they are not interested. I was also told by the standard bank customer care agent that my only option is to pay with the card for all purchases. That is fine but we do need cash! You can not pay for a cup of coffee with a travel wallet! That is ridiculous! So we are basically stranded and nowhere to turn to for standard bank to assist us. When you phone them in SA you hold on and on until your phone card has run out. AND you need cash to buy one! I find this service appalling!

When a Credit Card is issued to a user, Blue Bean ensures that CreditLife insurance is taken out to cover outstanding balance in case of death and permanent disability. THE BIGGEST *** EVER!!! My husband fell ill during July 2008, he was diagnosed with severe liver disease and found to be permanent disable to work. I have informed Standard Bank what the situation was - I don't think that they even bother to note this on their system as the Call Centre harassed me on the Phone from 07h00 in the morning till sometimes 21h00 at night Saturdays included. Demanding payment. After explaining them the situation, they accepted my answer... till the next morning! i have taken this matter up with Emily, Mary, John, Onteretsi, Salome, Nicole, Flora etc. Numerous correspondence were send to different departments but to no avail. In May 2009 a forensic inspector from Standardbank investigated my husbands activities to establish whether he really is disabled. In the meantime Blue Bean has handed us over to Brooks & Luyt attorneys who also threatened to write our property up. How can Blue Bean put you on ITC if the internal paperwork is not finalized yet? HELLO IS THERE SOMEONE OUT THERE?

Late September 2009 I travelled from South Africa to UK with my 15 year old daughter on holiday. My daughter is a client of Standard Bank and I got her a Travel Wallet (A temporary debit card loaded with foreign currency for overseas transactions) from her bankers where 350 GBP was initially loaded. A further 500 pounds was loaded as we encountered the problems stated below.

All transactions that were not successful were debited against the card but not reversed with a credit. We always phoned the ATM operators or followed up with the respective merchants who confirmed that the transactions had been reversed.

By the time we left London on 3rd October 2009, Standard Bank and their counterparts HSBC Bank London PLC oweed us 350 Pounds. Our e-mail to Standard Bank while in UK about our plight yielded no response. Back home in South Africa we are told by the Standard Bank Lynnwood Ridge Branch that it takes 14 days to update the card.

They obviously think that somebody would hang around at a holiday resort for 14 days while waiting for them to update the card.

I took out a personal loan of R9000 in 2005 for a term of 60months and instalment given was R201. Its been 4yrs and my loan amount is still on over R5000. I spent the entire day on the telephone with customer service, managers, etc querying how its possible for me to owe so much and be finished next year with only paying the agreed instalment amount of R201. I was given so much *** feedback about interested occurring on a monthly, yearly basis and that regardless of the fact that the loan agreement is for 60 months that after that term and the balance is say over R4000 I would still be liable to pay it. So in a nut shell I would be paying back over 100% interest and for an even longer term that what myself and the bank agreed upon. Now I am writing this complaint because there is no way any institution can charge you 100% interest and give you a *** reason on top of it. And yes I defaulted on my account maybe on 2 occasions and even so are you telling me that for 2 months default I have to now pay back more that R4000. I am lost for words!!! I cannot believe that standard bank.. a supposable reputable institution can go on doing this to South Africans!! someone help!!

I received a call from Standard Bank Card Division this morning and had the phone put down on me by Bianca. Are Standard Bank happy that their staff do this? I have banked at Standard Bank for 18 years, also have a current account and home loan through them and don't appreciated having the phone put down on me by some little clerk who has no manners let alone telephone manners.

I'm so angry I'm seriously considering taking my accout to ABSA, I believe they don't treat their clients this way.