I'm writing this report on behalf of my parents who fell victim to a house robbery on Sunday afternoon (4 October). I spoke to Simon from Home Assist on Sunday who advised me that my parents could use up to R2000 to secure the household. He also advised that he would log a call on the system so that the claims dept would call my parents first thing in the morning. My Mom received an SMS this morning confirming this as well which she confirmed via phone as well. By 10 no call from claims dept. Mom called and shocked to hear the response from the claims dept that they know nothing and that the ref number we had with the home assist counts for nothing. A claim was registered only then and my mom was assured that someone would be sent out to the property to ensure that the damage is repaired and the house properly secured. By 16:00 no news. Calling claims again resulted in the response that my parents logged the call too late and that is the reason no contractor can come out today. Standard Bank made them feel like victims for the second time. Thanks to you they have to spend another night feeling very insecure in their own homes due to poor inter dept communication.

I have never been so appalled by the lack of respect and level of arrogance by the collections consultant that contacted my wife, who is the principal account holder, today. We have been struggling for some time now since we did not have an income for more than five months towards th end of last year. As a result, account arrears have snowballed. I have made efforts to get back on a stable footing and have paid them for several months. Recently, it had become increasingly hard to do. We informed the Standard Bank of our plight and were informed that we will be paying from the end of October 2009. We were then told, in no uncertain manner, that we will be handed over and they are not responsible if the Sherriff of the court comes and takes our things. We were at one stage selling our things to put food in our house and I don't appreciate this attitude. I have since emailed a letter to them outlining my complaints and have instructed them to forward all further queries on the account to me as I will not tolerate people disrespecting my wife. We are people not just account numbers.

I deposited R 6000 via EFT into the wrong account few weeks back.

Immediatley I asked Standard Bank to reverse as it was a mistake. They refused & were unwilling unless the ac holder whom the money went to agreed & signed some documents Luckily the a.c holder agreed & drove to his branch, 40minutes away & signed the documents.

Since then nothing has changed.

After calling numerous times & finally getting through, now they tell me their staff forgot to submit the documents & everything has to be resigned!!

Standard Bank have the most useless staff & service from all the banks, .

Their managers are just as useless, incompetent & behave like ***! They always in meetings & out of reach. Never calll back. Maybe Standard Bank managers are suffering from the recesssion with bad pay thus not willing to assist a customer in retrieving their money back.

Pathetic service, the worst bank in SA.

I will be sueing Standard Bank for all the trouble caused.

Standard Bank are a disgrace to our beautiful country. This company should be closed down together with all their useless managers & staff.

I am a Standardbank Customer. I am under debt counseling. Because of this the Standardbank will not re issue an existing credit card. Understandable, but not only was the amount owed paid, the debt counselor over paid leaving the card with a credit balance of plus minus R2700. We call Standardbank, who confirmed the money can be drawn. However, I cannot get my money out of Standardbank come h ell or high water. I have been passed from call center to branch countless time and have spent hours in the branch trying to get my own money.

Standardbank simply cannot or will not resolve the issue. This is bad service but also against the Consumer Protection Act!

There is a recession in SA but not at standard bank. I held on for 17 minutes to get through to HOME LOANS only to be told that they are extremely busy and then the call cuts. I call back after 7 minutes I get through to be transferred to SALES. After 16 minutes the call gets cut. Their call centres are not inspired and management obviously tolerates these delays.