Stanley Steamer 'cleaned' 4 areas in my house. None of the carpets were done satisfactorily. I had pointed out stains beforehand to the crew, but the stains remained. I was able to clean them with an everyday grocery store spot remover (Resolve) afterward, so they should have been able to get them out! They were in and out in less than an hour - I was shocked for such a short time to do 3 bedrooms, two sets of carpeted stairs, and a basement rec room carpeting. I guess now I know why the job was so poor. In addition, my emails complaining went totally unanswered or acknowledged. For $350, what a waste - especially since they only cleaned around furniture, so the actual square footage was pretty small. NEVER AGAIN! I will go back to other companies that have given much better service and results. Should have never switched and given them a try.