I scheduled them online. They showed up unannounced a day early. We had not finished picking up the whole house. They assured my wife who is disabled that they would pick everything up as they go. They used my hose and left it a mess. The morning after they were here my wife noticed that there was money missing from her purse which they had moved in the bedroom. Without direct evidence I can't absolutely accuse them, but I do have an opinion. When I called about this, I got a pathetic apology and have heard nothing else since then. NEVER AGAIN!

I called Stanley Steemer to have my father's carpets cleaned. They quoted me a price of $173.84. I wrote out a check for the exact amount and gave it to my Dad to give them. They talked him into deoderizer and charged him over $316.94 dollars. He wrote out a new check. Interesting how they did not even give him an invoice so I could know how much the check was written for. They took advantage of an elderly man. What ever happened to the oral contract of $173.84 I had with them? I didn't pull that number out of my hat! I was even considering having them do my carpets. Not any more! I spoke to the girl at the office and all she did was blame me for not being there. This should have been a cut and dry sale and I shouldn't have had to be there.

We hired this company to clean our furniture. When they arrived first thing they did was try to upsell, we said no just clean the furniture. Supposedly it would only take an hour to dry, over nine hours later parts of it were still very wet. Now that it is dry there are spots everywhere, the front skirt on the sofa is ripped and the fabric smells horrible. They kept trying to upsell a deodorizer for another $120, I don't think a cleaner was even used. There were parts that looked like they had not even touched, I went over the spots with a can of cleaner and they came out. The upselling was ridiculous, they wanted to clean our carpet and we told them it was just done last month. This company is more about upselling than doing the job they were hired to do, it became very uncomfortable. Our furniture is ruined. We will have to pay another company to fix the mistake. We will never let anyone from Stanley Steemer back in our home.

I had Stanley Steemer out to clean my dryer vents in May of 2009 because the dryer would not dry my clothes. Since the dryer was new and covered under the manufactures warranty I had them send a technician out who said that there was nest in my dryer vent and that was the problem. Well I called Stanley Steemer and they came out with this hose and a long vacuum type cleaner that looked like a plumbin snake with a vacuum cleaner. They said that there was no blockages or birds nests in my dryer vent and charged me $150. Well the dryer worked for a while and then it quit working again. So I called another dryer vent cleaning service that only charged $49 and they found a huge nest in my dryer vent. The guy cleaned it all out, cleaned up his mess, and even rehooked my dyer back up for me and made sure that it was working for $100 less. He said that those vacuum type systems that Stanley Steemer uses just push the lint around in the vent and don't solve the problem, they only make it worse. Don't ever use Stanely Steemer to clean your dryer vents, they don't clean up after themselves, they use a vacuum system to clean the ducts out, and they overcharge for a service that they can't even do right. I learned my lesson and will never use them for anything ever again.

I am extremely disappointed with my Stanley Steemer experience. I made an appointment during the 3 to 7 pm timeslot. I am a mother of a toddler and two dogs, and so my husband took off of work early (despite being super busy and not wanting to get behind on hours) so that one of us could be at the house while the other took our son and the dogs away for a couple of hours. I had expected them to arrive before 5 pm, as by then my son and dogs were getting antsy being away from the house (and no food at our usual eating time) but I continued to drive around because I figured they would arrive any minute and I did not want TO BOTHER the people who were cleaning our carpet.

By 6 pm not only had no one arrived, but no one had even called to let us know they were running late. So I called them myself and learned they “were busy” and would not be arriving until 7 pm. I had hoped they’d be DONE at 7 pm, not ARRIVING at 7 pm since my son’s bedtime is 8. But, that was still in the timeslot I had arranged, and so I continued to drive my dogs and toddler around while managing to get us something to eat (which is hard when you can’t go inside anywhere with two dogs). I wasn’t crazy about keeping my son up an extra hour but we really needed our carpet cleaned and we had already spent time & energy on this being the evening.

So imagine how upset I was when 7:30 came and they STILL had not called or arrived. I called again and was told they would be at our house at 8 pm. However, that meant they wouldn’t be getting done until 10 pm – keeping my toddler up two hours past his normal bedtime. We told them that we were only willing to do it for a major discount. They could take off no more than $20 of my $300 bill. No thanks. They asked if I wanted to reschedule. No thanks to that, either – it is not appealing to me to drive around for almost 5 hours again!!!

The least they could have done was call to let us know they were running late. We would have known not to give up OUR ENTIRE evening, and wouldn’t be nearly as upset at having to reschedule as we are about having to cancel. I had spent the day cleaning my house and organizing TO MAKE IT EASIER FOR THEM. I have a major headache now and for what? My carpet still needs cleaning! But I will not be using Stanley Steemer for the job ever again. There are a ton of other companies to choose from - don't waste your time with one that is rude and disrespectful.