OMG!!! Stanley Steemer sent a crew out to clean my carpet on 5/24/2010 and the two very young unprofessional men could not park in front of my house. BIG SPOT at that so they kept saying that they needed more space to unload all equipment. I told them I would park it for them because the kid could not back in. Called the boss and Customer Service Dept and all they did was tell them to leave and that they would send someone else that was more experienced. I had spoke to FRED. Ok, two hours later another crew comes after Fred had mentioned to me that the other crew would arrive in 15 minutes...NOT! The other crew was not properly equipped. They asked me if I had some kind of attatchment so that they can hook up to my hose. I SAID NO! So they started to fill up the bucket they brought and kept going back and forth to the truck filling up the tank. HORRIBLE HORRIBLE EXPERIENCE! Ok, so they start to clean and WALA! Broke in two pieces my mothers China. They told me about it and I immediately spoke to their boss (TOANOA) Not sure if that it how it is spelled but supposely he is the Branch Manager for the Chicago location. Ok, so he comes out on Wed and looks at the china and the still dirty carpet that Stanley Steemer thought they cleaned. Another appointment to get carpet cleaned and $200.00 for the china cabinet.
Well he said that it would be about a week for the check to arrive. I call 6/4/2010 and he gave me attitude, said he never said a week and said corporate would be taking care of the check. Ok, well I gave him attitude right back and called him unprofessional because all he did was lie just like all the Stanley Steemer crew. They were quick to take my mother's check but not quick when it comes to breaking a sentimental value. I am not getting any answers from any of these people. Today 6/4/2010 I called the 800 number 8 times and got to leave a message for someone in Corporate that is supposed to take care of any complaints (Paul Carson) I hope they get back to me soon with some answers! I am not happy at all because Toanoa is not a nice man. He and all the crew lie and are very unprofessional. This is such discrimination to people who want the carpet cleaned. Stanley Steemer is not good at all! Please do not call them to clean your carpet. They don't do a good job at all! Call Sears! Or do it yourself!

Yesterday (11/24/09) we had our carpets cleaned by Stanley Steemer 13225 FM 529 Houston Texas 77041 713-896-4688.

My daughter and I removed the furniture from many of the rooms. I told to cleaner that two carpet cleaning times ago, stains were made from the furniture when not removed. So we moved the furniture out so that would not happen again and we would move it back. Unfortunately, he did moved the living room furniture back! They put thin plastic squares under the furniture to protect the carpet. We guess what...the stain bleed through. When I went to move the furniture back there was drag marks and leg stain marks.

So we called the above company and they sent a technician over. He gave me their card, but did not write his name on it. He said it is my fault the stains are on the floor. I should have waited a full 24 hours before moving it. Here's my point...I never asked them to move the living room furniture back. They didn't move furniture back in the other rooms. In fact, they put the 1 inch risers under my other chairs in the family room. I didn't notice the marks until I began to move the furniture and they guy today said, you should have waited to move it! His futile attempts to remove the marks did not work and my living room carpet it ruined. He said, my boss will come out on Monday to take a look at the stains. Let me tell you friends, I am not happy!!!

I used to tell friends how good they were, but no more.
Do not use Stanley Steemer, take your chances with a different company!!!

Forward this to all your friends and save them my troubles! Posting to Facebook as well!

The crew showed up for the contracted job, asked to review an email sent to us by the company, in response to our request to show that the staff were bonded. The staff member took the document, went to the vehicle and was on the phone with the supervisor, and after a while they just drove off, without an explanation and without an apology. We prepared the carpeted area designated for cleaning by removing all furniture, plants etc., I had to take half a day off to be present for the appointment. There was no follow up from any supervisor of the company, and to date no explantion was given to what has happened.
This is unprofessional, irresponsible and certainly does not do much for consideringthem to be a relaible company

I hired Stanley Steemer to steam clean my carpets and to clean my air vents for the central air conditioning in my house. On their commercial, they claim that their company is proffesional and knowledable of what they do; they were neither for me. While here, the crew broke the door leading to my attic and electrical taped it back together to fix it. Eight out of the nine vents that they cleaned were reinstalled upside down so that the air from the air conditioner blows up instead of down into the rooms. Since their cleaning, we have a major leaking problem in our garage as a result of them damaging the unit. When I called to complain and have it taken care of, I was treated very rudely by the manager of complaints Manuel Nava. He was both inconsiderate an unwilling to listen or help me with my complaint. When he finally agreed to come and have a look, he for one, said he would call before hand, which he did not. He showed up with no prior notice, saying he forgot to call with an attitude again. Since he did not give me prior notice as to when we would be coming, I did not have enough time to turn on the air conditioning unit to allow for condinsation to build up and show him where the leak was. He was unwilling to come back at another time to assist me and was very unproffesional in denying that there was any water damage at all. This company was very unhelpful, unprofessional, and unknowledgable.

They have lied and have not taken any responsibility for their bad service. "The consumer is always wrong"

I had a TERRIBLE experience with Stanley Steemer. Before I moved in to my new house I was looking for a very good carpet cleaner company and definitely picked the wrong one.

I paid 451.75 dollars for a very bad service and unfinished work. They stole my money.

The fist crew came in to clean my carpet in 5 empty bedrooms, staircase and walking closets. Before they start they promised to clean and disinfect twice, because I have a toddler. They were here for less than 45 minutes. They left leaving my carpet very damp and smelly and the staircase was absolutely dry.
After they left, I called S.S. reporting the short period of time they were working. They told me the machine was working for more than an hour.

After three days the carpet got dry and we moved to the house, when I vacuum the carpet with my Rainbow Vacuum Cleaner (it has water filter), the water was disgusting, shows tons of dust and hair.

I think they didn’t use any product and didn't treat the stains.

A second crew came and attempted to evaluate and clean my carpet again. I show them with my vacuum the dirt the carpet has, but for them the work were done, they offered to re do some rooms, but around the furniture. I asked them to refund me the money for the rooms they don't want to clean, and he got angry and disrespectful, and told me "THE WORK IT'S DONE, I'LL DONT REFOUND THE MONEY"!!!. I told him "The work never was done when the carpet is still dirty".

After the last visit I reported again to S.S., the receptionist told me the manager will call me back. I'm still waiting.