In April 2010 we purchased flooring for all 4 bedrooms, stairs and hall. Floors to Go's installers were great, they did a good job installing hardwood stairs and hall plus one bedroom, as well as carpet in the other 3 bedrooms. My master bedroom received a brand new patterned Stanton Royal Dutch carpet, style Lake Erie, color Wheat. Our house was inhabited for two months (from mid-June to mid-August). In September 2010, 4 months after installation, we filed a complaint with Stanton through Floors to Go. The carpet exhibits a big amorphous spot right in the middle of my master bedroom, a true eyesore. As time goes by, it presents irregular texture variations throughout the room. The 12-yr old carpet that was replaced was in better shape. The first inspector sent by Stanton concluded that the problem was caused by a spill and recommended in writing to professionally clean with hot water extraction. This was promptly done but did not solve the problem at all (I have before and after pictures). A second inspector sent by Floors to Go, now on my dime, concluded "The concern that is present in the carpet is called pooling, also known as watermarking. This issue is NOT considered a manufacturing defect as per the Carpet and Rug Institute. The cause of this issue is unknown and unexplained." This is a real joke not to mention unprofessional, if indeed correct. Shame on the Carpet and Rug Institute for cataloging defect causes as "unknown and unexplained".
To make things worse, Stanton's claims department has a policy of not talking to customers. I tried calling and reasoning with them but the answer was that they only talk to their distributors, not customers. It must be nice to not have to talk to upset customers. I don't have this luxury in my field of work and I believe nobody should. A company has to stand behind their products, honor warranties and resolve issues.
The carpet in the other two bedrooms is a Beaulieu. Although plain and cheaper than the Royal Dutch Lake Erie, it looks and feels absolutely gorgeous. I should have done all bedrooms alike.
Stay away from Stanton's Lake Erie patterned carpet. It may look beautiful in the store, but if you happen to get a defective batch all you'll get is headaches trying to get it right.
By the end of this week I am putting this entire carpet in the dumpster, which is where it belongs, and just bite the bullet for my own sanity. Stanton wins, I give up. Be advised.