I have bought several products at Staples on Northern Blvd. in Queens, NY for the past five months and I have used my Staples Reward Card. I have not received any rewards from you or a check for the rewards, or whatever you issue, even a coupon, that would result from using my rewards card at Staples. On March 21, 09 I also brought in $30.00 worth of cartridges for recycling. I would like to receive my rewards (or check) for all my purchases and the recyling of $30.00 of cartridges. Thank you.

I purchased the USB notebook card from Staple's of Lenoir, NC. This is the part that the tech at Staple's suggested I purchase in order to add more peripherals to my notebook. Never was there a mention that they should do this simple installation. When I tried to install the drivers, they only partially installed. The device barely worked and was certainly not high speed. I called Belkin and, of course, had to deal with a person in India who really did not know what she was doing. After a very frustrating time, she suggested that I uninstall the drivers and install them again from their website. I did this and once again had no success. I called again and talked with a different Indian who also could not help me. I finally gave up told her I would call back. The last time I called, I spoke with a man, also Indian, who had me to change some settings in my computer, had me to once again uninstall what drivers had loaded, and try to install again from their website. I did this, but this time it messed up my computer. All of the peripherals either don't work or are erratic and I can no longer power down the computer. Also, I can no longer uninstall the drivers that are messing up my computer.

Now the real complaint. I took the notebook card back to Staple's this morning along with my notebook and explained the problem to a tech. He said they would look at it and give me a call. About five hours later, I received a call from the tech stating that to uninstall the drivers he had to install drivers and it would cost me $29.95. I told him this was unacceptable and that I would like to speak with a manager. I was told that Bob, the manager, was busy. I immediately drove to Staple's and asked to speak to Bob. Bob did come to the front and immediately got on the defensive stating that he did not know what I might have done to my computer in loading the Belkin product and that they were not responsible. I pointed out to Bob that I bought the product from Staple's and the product caused my situation. I also told him that the last tech at Belkin that I spoke to suggested that I take the product back to Staple's and have them look at my computer.

Bob stuck to his guns and would not take care of the situation. I did return the Belkin device and got my money back. I decided that I would not leave my computer with Staple's and will take it elsewhere for repair. In my opinion, this is extremely poor customer service on the part of Staple's. If they do not stand behind the products they sell and take responsibility for problems caused by these products, then they don't understand the meaning of customer service. I have been a customer of Staple's in Lenoir for many years and have given them quite a lot of business. The new company I have joined as a senior VP uses Staple's exclusively for office supplies, but I will assure you that I will use every bit of influence I have to make sure that a new source is found for both the company and for me and my acquaintances.

I purchased an HP printer from the store, and after about a year and a half, I decided I didn't like it anymore and wanted to bring it back. I went to the store and attempted to return the printer, and the manager told me it was too long after the purchase. I told him I always spent all kinds of money on all of his pens, erasers, dog food, paper, fish, etc. He had the AUDACITY to tell me I couldn't have done such a thing because the store didn't sell paper anymore. I asked him if he was calling me a liar and he said yes, and I said 'Oh yeah?', and he said 'Yeah', and I said 'Oh YEAH?', and he said 'YEAH', so I challenged him to a winner take all arm wrestling match. He said he wasn't about to make a fool of himself and that I should leave the store. I went down each aisle and told every customer I encountered how I was treated and not to do any business with the store because it was all a sham when they said they cared about the customer. The store manager became aware of what I was doing, and ordered his guard dogs to attack me. I fought them off with my bowstaff, but one of his ninja associates threw a star at me, slicing open my forearm. I said 'Ooooowww that REALLY hurt!', and before I knew what was happening, he sprayed me with noxious gas, paralyzing me. I awoke several hours later in a jail cell somewhere underneath the store where I was water boarded and forced to watch reruns of Three's Company. I managed to coerce the guard by offering sexual favors, and upon escaping, sirens went off and a trap door was released, sending me into the bowels of the store's warehouse, where I have lived for the past three years. Please, anyone reading this, save me. They have an associate who bears a striking resemblance to Joseph Fritzel, and I have reason to believe it's a robot clone of the criminal himself. Please, someone save me.

I went to staples in Midland Texas to scan 3 pages normal size, the guy, red head with a lot of gel on his head told me that it will take one week, I went across the street to kinkos, it took them one minute, I sent a complain to staples they never got back to me .

Purchased a Staples-brand microcut shredder (with a ten-year cutter warranty) for $189.99 + tax from Staples in late May 2008

shredder cutter stopped working in December 2008 after very light use (only emptied basket once)

Staples refused to honor warranty; offered a $14.50 credit toward purchase of a new one for $189.99 now on sale for $99.99, but no credit if purchased at sale price.