STAPLES - Merchant Number: 6310820873
Merchant Address: 340 BAYCHESTER AVE
BRONX, NY 10475-4500 USA

Dear Ms. Rowden, as your response to my appeal appears to be a photo copy of the previous ones, I find it necessary to report your unreasonable business practice to various consumer complaint bureaus.

-----Original Message-----
From: StaplesRewards <[email protected]>
To: [email protected]
Sent: Wed, 14 Jan 2009 7:26 am
Subject: Re: Question (KMM398150I15977L0KM)


Thank you for contacting Staples Rewards.

We do apologize if your purchases did not track to your Rewards account.
In order for us to properly credit your Rewards account, we would need
the actual sales receipt. If you no longer have the sales receipt, we
suggest contacting your local Staples store and they may be able to
retrieve a duplicate sales receipt.

Again, we apologize for any inconvenience.

If you have any additional questions, please contact us at
[email protected] or by calling 1-800-793-3320 Monday through
Friday, 8:30AM-8:00PM EST.

Thank you,

Kristina Rowden
Staples Online Rewards Center Team




Original Message Follows: ------------------------
Thank you for responding to my email. - Once again I repeat that I
feel Staples is being unreasonable.
I have proof that I purchased and paid in full for the items I
purchased. If my local Staples store is as
unreasonable as you then I will have to plead my case to an agency or
agencies who will pursue my case.
The fact that I purchased items from Staples and have proof of payment
of same is proof that I
am not claiming credit where it is not warranted. I am simply asking
that whatever points i am
entitlerd to be credited to my Rewards account. I am simply asking for
something that you
advertise as an inducement for the public to purchase from Staples. An
inducement that credit
rewards will allow a token to be deducted from further purchases from
Staples.



-----Original Message-----
From: StaplesRewards <[email protected]>
To: [email protected]
Sent: Thu, 8 Jan 2009 1:15 pm
Subject: Re: Question (KMM392096I15977L0KM)


Thank you for contacting Staples Rewards.

We do apologize, however, in order to properly credit your Rewards
account, we would need the actual sales receipt. We suggest contacting
your local Staples store and they may be able to retrieve a duplicate
sales receipt for this purchase.

Again, we apologize for any inconvenience.

If you have any additional questions, please contact us at
[email protected] or by calling 1-800-793-3320 Monday through
Friday, 8:30AM-8:00PM EST.

Thank you,

Kristina Rowden
Staples Online Rewards Center Team





Original Message Follows: ------------------------

I originally wrote you regarding two amounts which need to be added to
my Staples Reward
naturally I want to be credited so that I may use the credits towards my
next purchase.
I cannot find the original staples receipt but i do have my AMEX receipt
information which should
be proof enough that I PAID in good faith for these items with my card.

I had serious eye surgery since I originally wrote regarding this
matter. and have not been able
to review my emails until now. I don't think i should be penalized bc
I cannot find the original store
receipt. Thank you for you courtesy in this matter.



STAPLES BAY PLAZA: BRONX NY $39.31 07/06/2008
GREEN CARD - xxxxxxxx

TRANSACTION DESCRIPTION: STAPLES BAY PLAZA: BRONX NY
DOING BUSINESS AS: No Additional Information
MERCHANT TYPE: OFFICE SUPPLY STORE
Transaction Date: 07/06/2008
Charge: $39.31
Reference #:
320081890240249646
Merchant Number: 6310820873
Merchant Address: 340 BAYCHESTER AVE
BRONX, NY 10475-4500 USA

------------------------------------------------------------------------
--------


TRANSACTION DESCRIPTION: STAPLES CORPORATE MONTGOMERY NY
DOING BUSINESS AS: No Additional Information
MERCHANT TYPE: RETAIL INTRNT VOL
Transaction Date: 07/29/2008
Charge: $231.88
Reference #:
320082110469182524
Merchant Number: 2206706699
Merchant Address: 500 STAPLES DR
FRAMINGHAM, MA 01702 USA



-----Original Message-----
From: StaplesRewards <[email protected]>
To: [email protected]
Sent: Wed, 8 Oct 2008 6:04 pm
Subject: Re: Question (KMM300541I15977L0KM)


Thank you for contacting Staples Rewards.

Please reply with the complete 17-digit bar code number from the bottom
of your sales receipt and we will be happy to credit your Rewards
account with the missed transaction.

If you have any additional questions, please contact us at
[email protected] or by calling 1-800-793-3320 Monday through
Friday, 8:30AM-8:00PM EST.

Thank you,

Kristina Rowden
Staples Online Rewards Center Team



Original Message Follows:
------------------------
From : Terry Stanton
Rewards # : 3956658078
Category : Business

Question :
I made two purchases which were paid by AMEX.

Staples Bay Plaza, Bronx, NY
one on 07/06/08 in the amt. of $39.31

and the other on 07/29/08 STAPLES CORPORATE MONTGOMERY NY in the amt. of
$231.88
500 Staples Dr., Framingham, MA
-----------------------------------
PLS. CREDIT THESE TWO PURCHASES TO MY REWARDS ACCOUNT. - - I HAVE AMEX'S
TRANSACTION STATEMENTS FOR THESE TWO PURCHASES. THANK YOU