Let me tell a story of mine. I will never buy anything from Star Furniture due to followings:
1. Bad Attitude
2. Irresponsible Management
3. Delivery
Bad Attitude
Right after purchasing my flat, happened to pass by one Star Furniture store, and knew that’s the last day of promotion.
We were quite hesitating to buy a set of bed frame and two side tables, coz we haven’t viewed other stores yet. But the sales kept saying that’s the last day, and the price will sure higher later, so we decided to buy it, in a hurry.
However, one week after, we knew the price still the same. That’s okay, let’s forget it.
Then I measured my house, found two side tables are too big for the room, so called the sales to see whether can get one table returned.
The sales refused, and when I asked why he bluffed it’s the last day promotion, he lost his temper, shouting on the line: “Did I force you to buy? Did I? did I? ”.
Gosh, never experienced like that, I complained to the customer service.

Irresponsible Management
The operator accepted my complaint, and promised the management will look into it, and call me back two working days after.
However, one week after, I didn’t get any call from Star Furniture.
I then called back to check, and finally a manager called me back, said the sales got warning letter.

Delivery
I’m really fed up. I’ve booked the furniture more than one month ago, and confirmed the date of delivery. Just now they called me, said no goods available, have to postpone the delivery to two weeks later.

I don’t think they can survive long if they continue making the mistakes.

I bought a furniture item from Star Furniture.

Before delivery, the deliveryman called to say they will delay the deliver from morning to afternoon. In the afternoon delivery period, the furniture item did not arrive.

I called the customer hotline and there was no proper answer. Told will arrive 20mins after the call. Still did not arrive, and they said will arrive after another 20 mins. All in all the delivery man came 60mins after my repeated calls.

Worse still - the delivery man did not place the cardboard under the furniture item (like any trained delivery man would) and dragged the item on my parquet. My floor was scratched and dented.

Even worse still - all of a sudden, the deliveryman came into my house with a camera and dash to my third floor trying to take a photo. I am ok with a photoshoot but not without my permission?

Must worse still - I got angry with the disrespect in my home and told the deliveyr people to leave. They refused even when I threatened to call the police.

So this sums up the experience with the irresponsible Star Furniture ordeal I went through :
- Late delivery and no notice
- Repeated assurance and retiming from service staff not honoured
- Irresponsible damage to your home property
- Trying to infringe your privacy and take photo in your house without your permission.
- Refuse to leave your premises even after repeated calls (its like forced entry)

I am certainly not buying from Star Furniture anymore. THe factual account of my ill experience is listed for your consideration of how Singaporeans should not be treated by any service provider.