I went to Starbucks to purchase a Decaffeinated caramel latte 3/4 full with double whip cream and no lid. The girl that made my order put a lid on my my drink and I said I did not want a lid she said it was her job to put lid on it. I have been buying lattes for years the same way and never had a problem with that. And it was not even hot it was warm. So I am upset.