Well this is not a big deal of a situation but I still think it's a health hazard and very wrong. I went into starbucks to get a drink, and where they were making my drink, they had taken these huge spray bottles out full of chemicals and were putting the nozzles on etc---right where my open drink was sitting...I told them that this wasn't safe and that I am also sensitive to chemicals on top of that and to remake it--so they began to remake it, and then the guy working there sprayed all the trays with tons of foamy chemicals...and just let them sit there...while customers were still coming in..and ordering drinks- then they remade my drink-- with the open chemicals just sitting there...and lots of foamy spray on cutting boards just sitting right there in the open...and made it right next to those boards...needless to say my drink was full of chemical residue, especially for those who might be sensitive in the first place, and the person did not even clean the chemicals off, and jsut let them sit while making drinks right there...maybe it is not that bad or the worst, but this is not safe for some people's health to have potential chemical residue in their drinks, and I'm not sure why these people just did not care, esp after a customer already expressed that they were allergic...I'm just outright irritated because I had to end up throwing my drink away and getting sick from it as well...and being exposed to so many chemicals that were just sitting out there while they are making customer's drinks...I just hope they have better cleaning practices in the future and do not spray chemicals or use chemicals where there are open drinks and while they are making drinks, and not even cleaning the spray off but just letting it sit there...

Worst Starbucks ever..Food is always stale and the selection is tiny. I don't think the bathroom has been cleaned in the past six months.
Usually the coffee tastes burnt. The barristas are pleasant enough though.

One employee tried to make me sit at the table reserved for people with disabilities because I have a limp. I don't use a wheelchair and was perfectly able to sit at any of the unoccupied tables. Over and despite my protests she went over to the people sitting at the table, pointed her finger at me so that they all stared and told them they had to move so I could have their table. I was embarrassed and started walking off when she yelled LOUDLY 'hey, I got you a table.'
When I asked her why she did that despite my telling her I didn't want or need the table, she DENIED it. I had just witnessed the whole thing!! She kept denying it but finally admitted it. Then she said 'that's not why I went up to them" - as if somehow that made it ok. (Also, I was a long time regular in that store - I never asked for help, never sat at that table, never had a problem - I have NO idea what prompted her to "help" me).
So I contacted the manager and didn't get much response. Then I tried to contact the DM - not sure if my message got to her exactly but in a few days I got an email saying I should put it behind me because she was trying to be nice.
No apology, not even lip service to understanding my view point. I know she thought she was being nice but when a customer says 'no, I really don't want that, ' the wish shouldn't be just totally and absolutely dissed. Are they going to let her start deciding what customers want to drink too??
Also, it's not professional to point at a customer and make other customers look around. It's not professional to yell at customers. I really truly don't like attention called to me and I really just wanted to quietly sit down.
I kept calling customer service and finally the DM did email and asked me to call - I've called and emailed her numerous times. No response.
The people at the customer service # are super nice but people on the front lines don't seem to care. I feel like the employee just gives them a sob story and they think 'oh how sweet.' She lied to me when she knew I had just seen the original incident - no telling what she says to them.
All I want is to know that Starfuks knows the way she treated me was rude and that they've explained it to her. Why is that such a big deal to them.?? I could have been over weeks ago. They're making me madder than I ever was at the original incident.
Advice anyone?
Thanks

Continuation of previous complaint: I tried several times to call the district manager the following week, but she does not answer her phone, apparently putting off all customer issues until late Friday afternoons, which is when I heard from her next. I refused the call. Her message assured me she would try to call again, but did not, until I left her a message reminding her of her commitment to do so. Finally, some 2 or more weeks since the Feb 3rd ambush we spoke. Karen Vance began by stating that she had spoken to Carrie Anne at the franchise and was aware of the problem. I objected and suggested we take it from the beginning, since I am the complaining customer. I relayed everything to her, which I have included in these posts, and criticized her for not taking the customer's complaint first. Her bias was glaring. She did not make any attempt to address the late opening, nor the gross privacy violations caused by the bathroom access code fiasco and jumped straight in to justify Andy's ridiculous concerns. She said "I'm sorry you feel that way", which any person would take as another patronizing insult. One cannot apologize for another's feelings. One can only apologize for one's own (or corporate) behavior. She couldn't grasp that concept and went on consistently to justify Andy's betrayal, not grasping the essence of my outrage. I am insulted that Andy so terribly misconstrued my sincere overtures. And, furthermore, I am incensed that Carrie Anne thinks she has the authority to "manage" the customer. Karen Vance apologized for nothing, and went on to arrogantly list to me the number of things she was "not going to admit we did anything wrong". I ended up hanging up on her, while reminding her that Starbucks has lost a faithful customer of 9 years. I called back to corporate heaqdquarters in Seattle and expanded my complaint, and, by the way, that office keeps asking me for a "case number" and cannot find the history of my complaint simply by using my given name. I am not a number, and I am not an employee suject to "corporate policy", and I resent that no provision is made for this simple courtesy in Starbuck's "policies". I made clear to the woman at the complaint line that my complaints were growing (the Starbucks tarbaby) and that I wanted the opportunity to speak with 1) A man, and 2) one who knew nothing about this issue until he heard it from me. Starbucks, collectively, does not seem much interested in the "customer experience", seeming to favor the corporate crony version of things. Next I heard from a regional manager, a WOMAN named Tina, who called and left a message late on a FRIDAY AFTERNOON, saying that she had spoken to the district manager, Karen Vance, and was "Aware of the situation in San Rafael". I called her back, and of course she did not answer, so I left a message. I reminded her that she still had not heard my "customer experience" and that I preferred to speak with a man about my complaint, suggesting that a "conspiracy of hysterical feminism and corporate sycophancy was prevailing". Nobody from Starbucks has made any further effort to contact me to correct this grotesque saga. I will never set foot in another Starbucks, nor purchase any of their products. In fact, I will take great pains to slam their management, their insulting policies, and their incompetent employees. Good riddance, Starbucks.

I've been a customer of this Starbucks since they opened about 9 years ago. I've seen a lot of employees and managers come and go. I do have, however, a few longstanding friendships with a few of the employees, and enjoyed a great rapport with the previous manager, a woman named Kasha. Kasha left for maternity leave and a new manager, Carrie Anne, appeared one day about 4 months ago. Since Carrie Anne took over, this frinchise has had problems opening on time, and on numerous occasions I have had to buy my coffee elsewhere. Furthermore, after Carrie Anne took over as manager she changed the access code to the bathroom. Susequently, using the code provided to me by employees, I walked in on someone using the bathroom, and twice others walked in on me using the bathroom. I complained at the counter (Carrie Anne is usually not there at opening) and the emplyees were as peplexed as I was. A few weeks later I was informed by Jerry that Carrie Anne had stupidly given out the manager's emergency access code to the bathroom which over-rides the privacy latch on the inside of the door. The muystery was solved by another employee named Karen, not Carrie Anne. Up to this point Carrie Anne had not introduced herself, and observing her at work, she struck me as oficious and self important. I did not ever notice her interacting pleasantly with customers, and never did she perform the task of the barrista. Following my embarrassments in the bathroom she never came forward to introduce herself, to apologize for her gross error, nor to comp even one cup of coffee.