Upon reviewing by bank statement online, I discovered 6 current and 2 pending withdrawals by Starbucks for the SAME transaction, a Double Latte and Lemon Pound Cake. I called the bank Saturday, and lo and behold they already had a statement from Starbucks noting the problem and ensuring me the funds should have been returned by Friday.

So what did I get? ONE refund of the $4.65, leaving only about $30 due to me. I was informed that this problem occured in Starbuck's computer system and could affect anyone using a Debit/Credit card at their stores.

Apparently, if you do not check, you will not get fully re-imbursed, meaning Starbuck's pockets the rest. Nice 'accident', sounds like wire fraud to me. Customer service said they would forward my info to whatever computer department created this mess, but asked no summary of what charges I was disputing and they were very vague about how this would be corrected. Should I be unable to resist that yummy Lemon Pound cake, I will be paying CASH.

I was sitting with my husband drinking our frapuccinos, one of the workers (she was wearing a Starbucks apron ) was sitting at a table with her husband and baby. After making sure she and her husband had plenty of goodies to drink, on the house I presume, she proceeded to change the baby's diaper on the counter. I and another customer sitting next to me stared in disbelief. After spending more time at the table with her husband she went back behind the counter. I watched her to see if there would be some hand washing. Nope. Is this a daily occurence? The other employees did not seem to mind. This employee was definitely not pulling her load in addition to putting the store in jeopardy with the health department which I am planning to notify.

I just moved into the neighborhood and was revelling in my new-found urban lifestyle. I enjoyed strolling down to the local Starbucks, and did so last Sunday, March 1, 2009 to purchase the Miami Herald. That day, it was $1.25 (the marked price) plus tax = $1.34. Today, since I was in more of a hurry, I went out with exactly $1.34 in my pocket to purchase the paper again.

The cashier rung up the price as $1.61. I pointed out that that would be about 30% tax and it should be the $1.34 that I paid last week, directing her attention to the marked price of $1.25. She agreed and called over the manager, who stated that it rings up at $1.50 and there was nothing he could do. I explained that was wrong, possibly illegal, and that I brought with me only the $1.34 that I paid the week previously in that very location. He questioned whether I knew where or what day I bought the newspaper, but I definitley knew it was there. He said, "Well there is nothing I can do. I can't override the computer; you can pay $1.61 or go." Nice customer service. I offered to tender the $1.34 in my hand which was not accepted.

I have several gripes about this: (1) I would pay the $1.61, if that were the price ($1.25 was CLEARLY marked as the price of the paper); (2) their inability to remedy my complaint, especially having paid face value only a week earlier; and (3) their complete lack of regard, especially in this economy, for making things right with a paying customer. I won't be back.

Ok the week before last I went to my local starbucks located a block from my house (mind you I got there pretty much everyday they know me and the only drink I EVER get there)

Ok, so I go in at 6am Friday right before work like always. I ask for my Cinna-dolce frapp with extra whipped cream, cinna-dolce sprinkles and caramel drizzle on top and to put it in a venti cup. (I order a grandee in venti cup)

One of the usual baristas (she's my fave person who works there) takes my order and starts to make it then she says "Oh, I'm sorry Ann we are out of the regular Frapp blend. I do have the Lite version. You can try that and if you do not like it just let me know I'll get another one." I said "Sure, no problem."

Remind you she along with a few others always treats me well there. She then said "Personally I really do not care for the Lite kind since there's no sugar in it they use splenda." I said well I'll try it because I need my Frapp!! :)

So I take it to work and I try it and OMG!! There was like NO taste at all it was not good to me.

So I went back on Monday at 6am as usual but she was not on that morning but someone else I like was there and also one other barista he sometimes comes off a bit gruff.

I ordered my usual he already knew it and had my total ready for me to pay. So I give him my money (I over looked the nasty LITE kind from Friday since they treat me so well I didn't see it as a problem) he started to prepare to make my drink then came back to me and said in a blah tone

"Oh, were out of the regular frapp mix." I said ok well could I try it with the crème mix? He said yeah. So after about 5 minutes he came back and said "were out of the crème mix too." I was a bit irritated by since I had to get to work and the fact that they do not have ANYTHING I want now. I said well I really do not care for the LITE kind since I tried it already.

He just stood there looking at me. I said well what do I do now. He said I can give you a refund. Hmm um yeah he could give me a refund since I can't get anything I want...you would have to give my money back. SO he gave me my money back and I left out that morning empty handed.

Later in the afternoon I called and asked to speak with a manager. I told the manager about both days and that I was unhappy very unhappy with the service on the second day and that there was NO frapp there at all...he pretty much told me in a sarcastic tone " We can't help it if they aren't sending our supplies so that we can do our job." after 15 minutes off talking to this manager I was like well I know it's not your faults but could I at least get a coupon or a rain check of some kind for a frapp once you get the supplies?

He said why would you need a coupon when we get the supplies since then we will have the supplies and you can be happy then.

I was taken back by what he said. I said No I would not be happy to pay for a drink I have tried to get multiple times I have been a very very good customer and think I should get something for my inconvenience. He said FINE what's your name. I told him and he said well when are you going to pick it up I said when you get your supplies for the frapps.

He snarled and said fine it'll be here. I then went to their website and wrote a complaint on the manager and also told them the whole story just like this. I have heard NOTHING back from them at all.

I've contacted starbucks management several times to complain that they have known convicted felons and other unsavory types passing their days trolling for victims from the plush furniture at 1240 university ave, 92103, and starbucks clearly does not give a damn. what can I do to get something done about these people? management and barristas at the store state that they're helpless, that they've complained to coorperate but nothing gets done.