It's a beautiful fall Sunday morning in New York City and I stopped in for a latte on my to work. Horrible!!! Not only is it a really bad latte (especially compared to the local coffee shops popping up everywhere) but the barista was extremely rude. When a gentleman and I were confused about which drink was ours she snapped at us. It's as if all workers laid off from the DMV collectively got jobs at Starbucks. It has gotten really bad I am taking my coffee addiction elsewhere.

Once loved Starbucks for the service and fact that Soy milk is never a problem (I have a milk allergy)...until today. King and Yonge Street location in Toronto - stay away as they have the worst service imaginable. Tall African Canadian Barista clearly bothered by fact I asked for soy milk. I can't even begin to describe how rude this woman was. At one point I though she was going to throw the soy milk at me, instead she placed it as far out of my reach as she could so I would get more annoyed. Will never go back, already told my story numerous times. The best advertising is a happy customer and the worst is an unhappy one.

All I want to know is what happened to customer service! Especially when you pay $3.00 or more for a single cup of coffee.

Well the Pike Place Roast had just come out, and us ladies at the office wanted to try it. So I volunteered to go to our local Starbucks and pick up 3 coffees.

I walk in, and the whole place is an explosion of advertisements for the new roast. Signs are everywhere: "Try our new Pike Place Roast!" "Proudly serving Pike Place Roast!" (etc...) Well, I went up to the counter and said I wanted 3 Grande Pike Place Roasts. The woman looked at me, and with an irritated sigh said, "Well I'll have to brew it!"

Hang on. You guys are advertising it like crazy. It just came out two days ago. There are FOUR coffee carafes behind the counter. Not only do you not have any, but you're irritated with me for asking for it?! Strike #1.

So she dumped out one of the coffee carafes and started a new batch of Pike Place Roast. Let me say that what bothered me wasn't that they didn't have any brewed - it was the attitude I got when I asked for a product they're supposed to be offering like crazy TO SAVE THEIR SINKING IMAGE.

Well anyhow, it's always been common practice at Starbucks to offer a free coffee if the customer has to wait for a fresh brewed cup. Either they changed that, or the woman didn't want to be bothered, because I was never offered one. Strike #2.

To compound the issue, I asked her to please put the cream and sugar in the coffees. Two reasons why: #1 It's a service they offer, and somehow always manage to do it perfectly. #2 I was on a quick run to get 3 coffees for 3 different people. I didn't have the time to fix everyone's with cream and sugar, especially when Starbucks has always done it for me. But when I asked her, she pointed over my shoulder to the prep bar, rolled her eyes, and said, "We have all that stuff over there." Strike #3.

After a 12 minute wait for the 3 coffees, I asked if I could please have a short cup to put cream in, so I could at least take it back and have everyone fix their own coffees. She looked at me as if I lacked the intelligence to add 2 and 2 before handing me over a short cup. Strike #4.

You know, for $6.00 for 3 regular, no-fluff coffees, bought from a store who's trying to save their shinking ship, you'd think customer service would be their prime goal. Forget it - we'll go elsewhere.

I am so totally disgusted with this store. It is located at 605 Capitol Exwy. by the Home Depot in San Jose, CA.

Their door says they are open at 4:30 a.m., however as I am going to work and feel like stopping by for a coffee I always have to wait at least 5-10 min. for one of the four people that are there to stop messing around with whatever they are doing, whether they are just starting to stock the pastry display, playing with the lock on the front door or just bsing with a co-worker, to take my order. I can sit in the drive-thru window for 5 min without anyone acknowledging that I am even there, then back out of there to go into the store and have to wait some more.

If your sign says your open at 4:30 am then you should be ready to do business by 4:30 am. Not 4:45 or 5:00 but at the time you display. And then the "Baristas" act like your bothering them by coming in. Oh and another thing, look out if a police officer is in there, even if they come in after you and you have been waiting 5 to 20 min. for your coffee they will get there service and be out the door withing 3 min. while your still made to wait.