Dr R A Palmer
9 Calton Road
New Barnet
Herts
EN51BY
UK
02084491049
[email protected]
To whom it may concern
In June 2010 I opened an internet account for my granddaughter Viki with STARDOLL AB Hudiksvallsgatan B, S 113 30, Stockholm, Sweden.
This website displays various pictures of figures and modes of dress for children to play with. Membership is granted upon payment of a fee (£7.95) and sets up a membership name and password. A tab on the website invites users to ask questions, one of which is “Are there any additional charges involved in using this website?” Clicking on the tab brings up the answer “NO”.
The membership purchased for Viki was: Name Vikvulady; password mico44.
This is the only membership which was purchased.
In August 2010 my wife, Mrs Hilda Palmer, received credit card statements from from Seven credit card and M&S credit card, both of which included items against Stardoll.com which we were unable to identify. Copies of the statement pages are given below. With respect to Seven credit card there are 28 items which together total £741.42. With respect to M&S there are 16 items totalling £282.41. This makes a grand total of 44 items totalling £ 1023.83.
Letters and emails which were sent to Stardoll asking for an explanation were ignored. Both credit card companies have failed to establish what exactly the items were that were being paid for by them to Stardoll.
Stardoll were challenged to specify what had been supplied, again with no response. As far as we are concerned these charges do not correspond to anything we have bought and we certainly do not have anything to show for the huge outlay that is involved. We do not know how such massive amounts of money can be associated with a website for which membership only was required to be paid for and which specifically boasts that no other charges will be involved.
In summary: we have nothing to show for an outlay of over £1000 in a few weeks; we have no idea what was supposed to have been “purchased”. It is also quite clear that we are not the only ones to have been subjected to massive frauds by Stardoll. See the website http://www.complaintsboard.com/complaints/stardollcom-c106772.html. We would like to get our money back from these scandalous fraudsters and feel also that they should be widely exposed for what they are.
Signed
R A Palmer
Date
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