Being a starhub comsumer for years, now that they suspended any starhub related contract and billed me a charges of $5xx ++, i am really unsatified.

During the promotion of starhub maxmobile on %50 off subscription, i terminated my maxonline and switch to a new contract of maxmobile. since the first day of use, it isnt working at all - getting disconnected every 10 min.

I have called them several times to assist in technical issues over and over again, same problems with the other complains that i read after having a google search on starhub complains - they told me i will call you back to assist you. EVERY technical calls was up to 1hr duration, but nothing was solved.

Being unable to use internet for weeks and weeks, my dad couldnt check his mails and get his work done while our home was registed as our company office/address, it came to alot of dispute among me and my dad. Now, its felt like " was it my fault or starhub's ? . Up to 2 months later, i kind of gave up on calling them and was busy on work, i called starhub support again complaining about all the bad services i had encountered and asked about what could i do about it/ 2 months of bad services while i still paid for the subscription fees.

lastly i requsted to terminate the line and asked the customer office through phone if termination charges would be waived if it was due to technical problems, he replid "yes" it is possible and so, i proceeded with termination. Worst still, without knowing if termination charges would be waived sucessfully, my dad applied for singtel mio box for his work use.

months later they kept sending me warning bill on outstanding payment from terminating penalty. I was not surprised for the first time, it might be a misunderstanding. i called starhub once again, they highlighted to me that they couldnt give me an answer and would reqest a higher ranked officer to get back to me within 2 days.
NObody called, this repeated for a few times, isent emails over and over again while getting so unhappy.
Nothing was done nothing was replied no calls were returned until..

NOW, they actually called to INFORM me that i HAD outstanding balance wherelse nothing about THE ISSUE?!?! AND actually informed me that any starhub related services will be unavailable to me, wow they did have all the initiative to inform me clearly about how their system goes while forgetting about all the ..

nevermind, iam someone who hardly scold or could raise my voice over such matters. iam really lost, i really think i have to make my way to their outlet once again. Isnt this really UNFAIR ?