I subscribe to internet service via StarHub called MaxOnline which is the highest level service they have for which I pay $116 per month plus tax. They claim you can get up to 100 mbps on the service and a minimum of 60 mbps. I experienced some serious issues in August where I was getting less than 1 mbps and could not even use the internet service. StarHub made multiple service calls from August through September 2009 and finally my service level came back to an acceptable level. I also found out they gave me the wrong modem when I signed up in 2006 so I have been paying for the top service for 4 years but my modem is not capable of reaching the speeds I am paying for the entire time. StarHub committed in September they would make an adjustment to my bill for the poor service but has failed over two billing periods to make the adjustment. My bigger concern is I believe they are committing fraud and there are many other consumers that are paying for a certain level of bandwidth but being restricted by StarHub with the equipment they provide so they do not have to spend more money for infrastructure. All I wanted initially was for them to pay me for the time I could get no service --- they promised to do it but did not deliver. Now I will take them to small claims court in Singapore.