Worse experience i had...
Receive a $100 voucher from starhub for updgrading line and mobile to 1phone.. Went to their outlet in bugis.. Been told that i have to $50+ of outstanding before i could change to the new plan.. Which i did and additional $150+ for the phone after redemption of the voucher... ard 2 weeks later receive bill and found that i was still been charge with the old plan and data usage ($150)... called them and were inform that they will check and get back to me bout it.. So i just paid $50... They didnt get back to me at all.. Then on the month bill that ive received, to my horror they still charge me with the old plan and data usage not forgetting the $100 brought forward from the previous mth's bill ($229). Call them again and they told me that its best if i come down personally to any of starhub outlet to rectify the problem... I went down and they inform me that they the $50 that ive paid during the purchasing of the iphone wasn't reflect in the system.. Since ive lost the receipt, they ask me to locate the prove thru my credit card usage summary...But they will sort out the latest data usage charges and will waive it off... Such a hassle... Arghhhh... Not everyone are so free all the time... So ive decided to pay $100 first to refrain from any line disruption... Guess what?! two day later, my line is disrupted.. Call their customer service (Which isnt an easy thing to get thru..) Demand an answer of the issue, they inform me that it is becoz ive not paid my bill in full and still hav the outstanding bill of $129... WTH... Its not even 1/2 month due... After explaining to them that it was their mistake of not converting my plan and cork up my bill... They (Miss Rubika) then said will sort it out and my line will be usable within 15min.. 30min later still nothing, call them back and another operator (Mr Navid)told me that it will only be done within 1hr... 1 1/2hrs later... still nothing is happening... for the 3rd time, call them, they (Miss Putri) apologized and inform that usually it will take 1 to 2 hrs but due to some the technical problem, they could only revive back the line within 24hrs... OMG... WTH... R they kidding me... Demand them that i want to speak only to the manager.. Gave them my number to call back which they promised in 10min.. But received nothing, not sure why? they just told me that they couldnt get thru me... Darn...!!! Really testing my patience, end up i got my hubby to call and talk to them... After nearly an hour talking, explaining, demanding for and answer, at last there is staff (Navid) was willingly to help and resolve the issue... Even he wasnt sure how long it will take but he have tried his best to sort it out, which he did... So Thankful to this guy... Seriously this is really ridiculous... Ive gone thru 4 diff operator with 4 diff explaination withing 4hrs and nothing is resolve and all i get was excuses... Very disappointed and angry...