I have been a Starhub subscriber since year 2006. I used to enjoy good services from starhub all these year. But ever since the Iphone has been launched for starhub. The services I am getting is really horrible.

Firstly, the 1633 hotline does not work at all, I waited for 2 ½ hours on line for any customer service agent to answer my call. But sad to say, the call was not answer even after me waiting for the past 2 ½ hours. I think that is too absurd. So where did the customer service agent gone to. I paid for premium services and yet, starhub is giving such rubbish services. I think waiting for 2 ½ hours for a customer agent to answer a call is way too much. And even when I wrote in with the complaint, starhub also never response to my complaint. What is this kind of services? So is starhub trying to tell me that I should terminate service with them and change my services to M1 or singtel.

Secondly, finally, after much persistence on my end, I finally got through the 1633 line. Customer service agent, Gabriel assists me with queries in trying to get the iphone earlier cos my 1 year contract will only be due next month. He told me that I am not eligible for that. OMG, what is this. I waited for so long for starhub to bring in the iphone and yet, now I am not eligible for that. Just because I don’t fulfill a year of services with them. But that is absurd, cos I am only like 3 weeks away from my contract due. I really don’t understand why starhub is being so inflexible with their service. Again, disappointment. Gabriel promised to escalate this issue to another department and promised that the other department will assist me within the next 24 hours.

Again, starhub fails to meet the service standards. No call was given to me. It has been 2 days since the call was made. No action is taken. I am truly disappointed with their services, and now with all these services issue that I have been facing with starhub, I will not consider to terminate all my services with them once my contract is due.