Dear sir,

I, Raghvendra Narayan Singh, Saving A/c No 011002626161, costomer of State Bank Of India, Sitamarhi bazar branch, Sitamarhi, Bihar. I tried twice to withdraw Rs. 3500/= (Three thousand five hundred) only from the ATM of Punjab National Bank, New Market, Frazer Road, Patna, Bihar.on 10th August 2009 around 6 o clock evening, I could not get the rupees, but when I cheked my account balance next morning my account was debited by the same amount.

I submitted the written application on 17th August 2009 in the home branch, then after when my account was not credited till 31st August 2009 I submitted a reminder application on the same day.But till date my account has not been credited by the sum.

Sir, as presently I don't reside in Sitamarhi it is very much difficuilt for me to visit the branch frequintly and ask for this.So, please look in to the matter and do the needful.

Regards:
Raghvendra
Contact No.: 09334890601 / 09204381691

Details:

Raghvendra Narayan Singh
Saving A/c No.: 011002626161
ATM Card No. : 6220180343500020031
Transection Date & Time: 10th August 2009 & around 6 oclock evening.
Used ATM: Punjab National Bank, New Market, Frazer Road, Patna.
Amount: Rs.3500/=

State Bank of India branch code 60032
On 11th September2009 we the property owner and the above mentioned bank made a compromise of ongoing court case at DHARI court, ( Gujarat state, India ) and obtained a court decree. And as per the decree the bank has to pay us the lease rent for the period from september2001 to august 2009 (8 years). But the officials of the bank refuse to pay the outstanding amount. After a long struggle bank made a part payment, we objected but in vein. Now we are demanding remaining payment but again the manager of the branch is giving us false promises verbally, which more seems to be time delaying tactics for some unknown reasons to us.
The manager is not communicating with us and refuses to answer any query and also he is not attending any of our phone call.
We are totally confused by the bad business practice and very much surprised that they are even not respecting the court orders.
State bank of India is a government bank and the government owned organization is not following the judiciary. This makes a mockery of court decree.
Gandhi R.D.

mujhe educationloan nahi mil raha hai state bank of india se
my name is vipinkumar
i am a student of enggineering
address-vill+post= hathiya, teh = chhata, dist=mathura, (uttarpradesh)281405
mo=9024527484, 9529455959

The staff of S.B.I, Khapra Mohal, Branch (KANPUR) is very slow in his work. And the staff here misbehaves with he customers.
our company was running 3 accounts in the same branch but due to misbehaviour of Mr Raj Kumar(Manager Operations)we had closed 1 of our account.

being currency chest branch they are not recieving non issuable notes from us while they recieve from the agents infront of us. and on refusing them cashier says us to close our account.then we request to Manager Cash Mr A.K Gupta his reasponse was also same to close our account.
i request you to take strick and immediate action against staff.

1. I am Rajiv Kumar Misra r/o 89-B, Vatika, Suncity Vistaar, P.O/ PS Izzatnagat, Bareilly.
2. I availed a home loan for Rs 3 lac vide his account number 1018121643 in the month of July/ Aug 2004 from Izzatnagar branch of your bank. The said loan was contracted on the than prevailing floating rate of interest @ 8.25%pa.
3. I am regularly paying the EMIs since then as had been contracted. Mean while your branch has informed me of another option of interest rate (Fix) @ 9%pa and informed it to be more beneficial owing to the apprehension of the increase in floating rate of interest depending upon the then prevailing banking norms.
4. That relying upon the advice of the branch manager I applied to the fixed rate of interest @ 9% ie 0.75% higher rate compared to floating to floating rate of interest in the month of Nov 2004. I was charged Rs 8119/- as fee for conversion from floating rate (8.25%) of interest to Fix rate (9%) of interest. I paid the said fee in the hope that the new rate of interest shall remain Fixed (Constant) throughout remaining period irrespective of any change in bank interest rate.

Special to note that I paid such a huge amount of fee despite utter surprise and dismay that the fee is being charged even when my client is opting to pay higher rate of interest (8.25% to 9%).

5. During May 2006 I took a statement of this account from said branch and came to know that the bank has changed the rate of interest to 9.5%. I wrote the matter to AGM, Zonal Office, Bareilly & the interest rate was rectified and brought back to 9%. A letter of sorry feeling for inconvenience caused was received by my client from SBI’s zonal Office, SBI, Bareilly.

Again on 07th Nov 2008 the interest rate was changed from 9% to 9.25% and once again the rate was enhanced to 12.75% on 03rd Feb 2009. This was again changed to 12% on 18th Feb 2009. Whereas the SBI is claiming that it can change the interest rate every after two years.

6. I surprisingly and disappointedly received a letter in Nov/ Dev 2008 from the SBI’s zonal office, Bareilly mentioning that henceforth I would be charged the interest @ 12.75% pa with a rider that either my client should agree to the new rate of interest ie 12.75%pa else should pay the outstanding loan amount at once and quit banking with SBI.

7. I on enquiry from the bank was informed that the bank reserves the right to change and enhance the rate of interest every two years and I had agreed & signed an agreement to this effect.

8. Aggrieved by the said arbitrary action on the part of the bank I approached to almost all levels of the bank officials but to no avail.

9. Lastly I approached to the Chairman of State Bank of India who assured to redress the problem, but even after a lapse of almost seven month no action is taken to address the genuine problem of my client. As a result I am being charged at a rate of 12% instead of 9% as had been originally contracted upon.

10. That it is point to note that no bank is charging the rate of interest of 12% on housing loan, however a regular and old client of mine is being charged at the said rate. Over & above the Zonal office of SBI intimated that I had only one time option available for converting from floating to fix or vice versa.

11. In between when all the installments to affect this loan were being paid timely, the bank deducted an amount of approx. 1500/- from the S/B account of my client to insure the house. The bank did not feel the need to take consent from my client or even did not inform my client that his house is being insured.

In view of above this matter is submitted to you anticipating a justice full & appropriate action.


Ques 1. Does the bank inform / let its customer/ borrowers read the details of agreement before taking signature on agreement papers.

Ques 2. Is the charges of the bank for converting the rate of interest from floating to fix are genuine even when a borrower is opting to pay higher rate of interest.

Ques 3. If as per contract, bank reserves the right to change the rate every after two years, then why the change did not take place in Nov 2006.

Ques 4. If the changes were to be made after two years then why the changes in rate of interest were made in May 2006 which was reverted back when opposed. That is not all the change again took place thrice within three month in between Nov 2008 & Feb 2009. What about the contract which says that the changes shall be made once in two years.

Ques 5. Is the option given to borrowers for applying to convert interest rate in only once in whole of repayment period of the loan, whereas the bank reserves the right to change the rate every after two years? How can bank justify this? Who is claiming be customer friendly.

Ques 6. Does the bank has the right to transect the S/B account of a customer without his knowledge and even without informing him after the transaction is done.

Ques 7. Bank has insured the house of a borrower to safe guard its own interest. Why the installment is deducted from S/B account of my client, when client is paying his dues regularly and also has provided two guarantors to safe guard the interest of the bank. Why does bank need the guarantors than.

Ques 8. Is the bank so care less to its customers, that the matter taken up at all levels is not taken care of.