The Branch Manager,
State Bank of India,
Hauz Khas
New Delhi - 110016

Dear Sir,

I would like to draw the attention of concerned authorities towards an ill treatment of the employees of the State Bank of India do with their customers.

I am a valued customer of your bank. I availed home loan from your bank in 2004. Since then I have been paying monthly installments regularly without any delay.

Yesterday, 29th August, 2009, Mr. Manoj Kumar came to my home and banged my door and said in a very harsh manner that my installments are due and I have not been paying the installments for many months. I was shocked to hear all this and that also the way he was using to speak to a lady. When I showed him my pass book. Even then he did not believe it and started screaming at me. I was alone at home with my daughter. He also threatened me that We the bank people are very nice with you and you people are taking advantage of us. It became very difficult for me to bear such a bad behaving person.

I would also like to request the concerned authorities to look into my records and find out if there is any discrepancy found on my behalf.

Please do not send such reckless employees to the customers who are not even well trained to behave with clients and especially with women.

I hope that strict action will be taken against Mr. Manoj Kumar, who was introducing himself as a Deputy Manager of the Hauz Khas Personalised Branch.

Thank you,

Ambica Gambhir