My name is Erik D. Morris, I am originally from Flint, Michigan but, I moved to Richardson, Texas, in June 2009. Once I was in Richardson, I set out to find myself a new State Farm agent, I have been went State Farm in MI for three years. Now when I had to deal with MI State Farm agent Steven D. I had no problem at all in three years, he always went out of his way to make sure I was happy, but since I moved to Texas, I had to find another agent. So I went to the State Farm office belonging to Richard F. Handley, his staff was very nice, and friendly. I felt like this was another great State Farm office, but man I was so wrong. From the start it seemed like this people were complete idiots, they couldn’t even understand how to draw money out of my account; I paid June insurance in full. Now in July they are supposed to automatic withdraw the car insurance out of my account which included renters insurance. I haven’t heard anything from them in all of July. So on July 22, 2009, I was sent a paper from State farm telling me that they couldn’t withdraw the money out of my account because they are so retarded, and my insurance was getting ready to be canceled. My insurance was supposed to be withdrawn from my account on July 16, 2009. So it took them 6 days to tell me that they couldn’t withdraw their money out of my account. I live in Richardson, TX which in about 20 minutes from Richard F. Handley’s State Farm office, so I am really close to them, from my job it is like 5 minutes away. So instead of calling me (like most companies the want their money would do), they didn’t do anything, Richard F. Handley’s office has my cell phone number (because I don’t have a house phone, so my cell phone is always on, night or day), they have my email address (which I check everyday, like 5 times in a 8 hour shift at work, and I check it again before I go to sleep), they have my emergency contact number (who is my only cousin that I have in Richardson, TX and I talk and see him every other day.). Now despite all of this Richard F. Handley’s and his staff did nothing to contact me, but they did send me a letter 6 days later. So on July 29, 2009 I talk to them and they said they want their money for July, I understand that they deserve their money but, if they would have just called me I would have took my lunch break earlier, went to the bank, and paid them their $127, this whole process doesn’t make any sense. If they couldn’t withdraw their money on July 16, 2009, then on July 17, 2009 they should have called me and I would have paid them. I don’t think it is right that they waited to the end of the month to tell me about this, I don’t think I should have to pay because they dropped the ball. It’s not about the money it is about the principal of the fact that they dropped the ball and I should have to pay for their mistakes. On July 29, 2009, I went to Geico to get insurance and they made it so much easier, they were fast, friendly, and fun. I will never return to State farm as a customer, my dad, mom, step mom, older brother, younger brother, and about 6 other people are leaving State Farm after the way I was treated and are going to Geico, trust me go to Geico, you won’t be sorry.