Agent forgot to include "roof collapse" on new policy. Roof collapsed, claim denied "no roof collapse coverage". Agent admitted her error but State Farm still denied claim. I'm still trying to work with them but it's not looking toward my favor. State Farm failed me.

State Farm has no integrity, my wife who carries state farm auto insurance recently backed into my auto causing 2200 dollars of damage. I filed a claim with them to repair my car, the claim was denied by State Farms, St. Louis claims center based on their so called policy that they will not pay claims that involve family members or friends. Basically since we're married I'm screwed, claim denied!!! This reason was cited even though both our cars were brought, owned, paid for separately. And did I mention we have separate Insurance carriers she has state farm and I have USAA. Yes State Farm left me holding the bag for a repair bill for damage that was caused by one of their policy holders. It's tragic when a company can get so large that it can't compel its self to do the right thing. Like a good neighbor...RIGHT!!!

I had State Farm renters insurance on my apartment when I was attending college in Colorado Springs I paid on time and always locked my doors and windows to keep out possible intruders. One night after getting into a fight with my girlfriend I had gone out to drive and calm my mind I was gone roughly 24 hours total and when I came home my apartment door had been pried open and their were obvious marks on both doors and the windows. My laptop I use for school and my desktop I had as well as my TV one of my couches and pretty much everything I had other than my bed were stolen I immediately contacted police and filled out the report I didn't even think about insurance covering it until my leasing office reminded me that theft is covered by renters insurance. So I call state farm and provide them with all the information including serial numbers for the items I had them for and I gave them values lower than the actual value of all of my things because of the age of some of them. I then get a call from some rude claims adjuster asking for receipts for things I purchased new and used both I had had them for well over 5 months and honestly didn't know I needed to keep the receipts when I explained I didn't have them she screamed at me and told me I was irresponsible and all of this bullshit(I am a 21 year old college student living alone for the first time) she hangs up on me and the next day I get a call from the state farm special claims adjuster(this one was rather polite) she explained she needed to come out and view my apartment I agreed and she came out and at first everything was pleasant and then she starts interrogating me asking me where I was that day(nearly 2 months later) I gave her the best answers I could although at first I told her I was at a show that night because I had mixed it up with another night. Either way she left and said I should hear something in 3 weeks I had to fill out this paper and go get it notarized which cost money from MY pocket the paper I was given was extremely confusing and NO ONE from state farm was willing to help me figure it out. I sent it in and got another letter 2 months from then saying they hadn't received the last one I again fill the stupid thing out and have it notarized at my expense mail it in and then 3 more months later I was sent a letter saying they were denying my claim and I am basically out the $10, 000.00 I wanted(the actual value was closer to 26, 000 but as I said I took value away for age and some of the items being purchased used) to replace my property. I have photos of most of the property and the recovery disk for the two computers as well as a manual for the television that was stolen and EVEN-THOUGH one of my items was recovered from a store where it had been pawned by someone else they said I did not own that stuff and basically threatened to charge me with insurance fraud if I didn't just take it up the ass from them. I got a letter one month later canceling my policy and a refund of 81.00. I doubt state farm will ever make this right and I think everyone deserves to know the truth about this horrible company. Due to the denial of my claim they lost both of my grandparents(around 40 policies alone), my parents(another 15 policies), and many of my friends as customers. I don't think I can do anything to get the compensation I deserve but atleast I can put the word out about this HORRIBLE company. Isn't paying for protection and then having it denied when you need it kind of like what the mafia used to do?

I VERONICA SNEED FROM CONROE TEXAS WILL LIKE TO FILE ANOTHER COMPLAINT WITH STATE FARM FOR NOT GIVING ENOUGH MONEY TO START AND FINISH THE WORK IKE AND A PLUMBING LEAKS CAUSE TO MY HOME BACK IN OCTOBER 2008. MY HOME TO THIS DAY IS NOT FIXED. PLEASE READ OVER THIS AND GET BACK WITH ME SOON.


SINCERLEY.
MS. SNEED

On December 15th 2009, my husband was driving home from his brothers in our 02 Honda Accord LX Coupe. There was a trailblazer in front of him and a taurus to the right of the trailblazer. The ford taurus wanted over in front of the trailblazer but the trailblazer kept going at regular speed and didnt let him over so the taurus cut off the trailblazer barely leaving any room. Then the trailblazer bright lighted the guy, so the taurus slammed on his breaks once no one hit they started going again a ways down the road he slammed on his breaks again and the trailblazer hit him, then my husband hit the trailblazer. The Taurus got wreckless driving tickets, both my husband and the middle guy (trailblazer) got following to closely tickets. State Farm says my husband is 100% liable for this accident! But yet once our insurance "American Family" denied that we were liable they have not pushed for them to pay for their insured taurus and trailblazer. Dont make much since, we have a 1 year old son and no car! This is not legitamate at all! How is my husband liable when they have statements from the drivers and the witnesses in the police report that states he slammed on his breaks to cause the accident. I recently went onto www.consumeraffairs.com and posted a complaint as well and there are so many complaints just like mine! How are they getting away with this, it cant be legal. You pay for insurance every month so that when this happens its covered. It clearly states in the police report that the taurus cut off the trailblazer then slammed on his breaks to a complete stop. You can not stop in a road of traffic going 45 for no reason! I guess state farm rewards their wrecklelss drivers! The other two drivers can still drive their cars and ours wont even start its so smashed in. This is just ridiculouse! I will never get state farm insurance!