this steak n shake always has the worst drive thru service---terrible rude mean employees, they talk trash about customers, they are rude to them give them bad attitudes...throw them things...they're just nasty bad people--illiterate uneducated heathens it seems... very bad service even by the managers...steak and shake just sucks when it comes to the drive thru and customer service--menial jerks who treat customers and people not very good

Anyone who goes to a steak and shake can understand it's very poor management and service that you find there. If you eat inside, generally you will get pretty good service, only because the servers are wanting a good tip. Go through the drive thru and depending on the time or day it can be good or bad. Have had problems with this steak n shake many times and for years with the night shift. Mgr by the name of Pat, who despite complaining many times, instead of being reprimanded for her ignorant and rude attitude was promoted to manager. i think that's a problem with this society that there are classless morons who are managers of places, who do not have customer service abilities, and are abusive people and seem to lack any skill at all. These are the same people who are running the other idiots beneath them and then you get the kind of customer service you will end up receiving, which is none. If you go durign the day the day shift is generally pretty nice from experience, but during the night that particular employee is always working there. I've eaten inside this location with no problem, but the drive thru can vary off and on. There is an obese hispanic manager too who is very rude...it seems uneducated idiots who are managers at these fast food joints, feel they have the place to be abusive to customers. I went through the drive thru only to receive negative treatment from the drive thru employees, seemingly even ruder treatment from the creepy manager, pat, who was trash talking me to the employees... who instead of having them hand me my food, had to come to me and rudely hand me my food, because she knows I do anything to avoid having any contact with her. how immature is it for a manager to act in such a juvenile way and to also trash talk people, for no reason, and come and hand them their items in a rude way... for no reason at all...just because they seemingly just have problems...why are idiots like these people even managers of any place...or location when they lack the ability to be anywhere near normal or professional and are only rude or mean or abusive... it isn't just this steak n shake it's many of them... too many rude and immature people working there who aer rude to customers as well and treat them in a negative or mean way...worse I personally complained to the management in the past and received nothing except mistreatment from general managers as well who then promoted the person I was complaining about. The moral fo the story is--those who are abusive and lack skill, are the ones promoted so they can continue with their nasty saga...

I received a horrific level of service at Steak and shake in Georgesville Square. Sunday May 27, 2007. Our party of 8 began to arrive at approximately 8:30 pm. We were seated fairly quickly. A gentleman by the name of Rick came to take our order all of our party had not yet arrived so he took drink orders and brought some of us our drinks. About ½ hour later the rest of our party arrived and Rick came back to get our order. While we were waiting for our food we noticed that another group was leaving stating that the service was terrible as usual at this location no one had even came by to take drink orders and they were not going to wait any longer. Then we noticed people who came in after us also larger groups were getting their food and we were not. My friend who is diabetic asked how much longer it would be because she needed to eat ASAP due to taking her medication. The waiter rudely said he did not know that they were 6 people understaffed and she would just have to wait. She asked the female manager if she could have a bowl of cottage cheese that she would pay for and she was told no. Not only had we still not received our food but some of our party had still not received any drinks and when I asked for them as well as refills for he rest of us Rick yelled at me and said he was only one person and that he was under staffed and never offered to get us our drinks. So I decided to take matters into my own hands and get them myself. When I went behind the counter they had only 2 clean glasses and the place was a mess. Rick came out and said that I was not allowed back there. At this point I was very aggravated and asked him where I could get more glasses so my friends could have their drinks. He said that they didn’t have any and that he should make me leave because I was violating some policy and he was going to call someone in you organization to report my actions. I calmly told him that I should leave anyway because of the level of service I was receiving in which he replied he was sorry and would keep my violation a secret just between he and I and not make me leave. At this point I had all but lost my appetite for your food and encouraged my party to leave. We left at about 10:30. On the way out some of our party asked about the food the waiter said it would not be out until after they were done with another tables order.