he reviews the latest complaints and comments on every one of them to the opposite. The guy seems like a lonely guy who has nothing to do but try to argue with otherwise legit complaints. He is completely rude and adds nothing to the conversation. Check his profile...who has time to answer 1300 complaints and then castigate the person who owns the complaint. Check out Bacc Travel complaint that I left and see his response to my comments. Last, did I say he is a complete rude ASS!!! IGNORE HIM!!!