Steam Software
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Category: Entertainment
Contact Information
Washington, Bellevue, United States
Phone number: Nill
steampowered.com
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Steam Software Reviews
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Tom Simpson
April 27, 2011
Steam Software; cannot access game
I cannot get access to my games; I have asked for support on a number of occasions but get no reasonable replies.
After 3 months I still cannot get online to play games.
What can I do?
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howling
May 24, 2010
Business practices
As a consumer that just discovered the SteamPowered website, I was under the impression that this was a online store that I can buy and download games from.
Well, the catch is, although you download the software to your computer, you still need to log in through their website in order to access and run the software. They give you a little program to do this.
When you run this program, it will need to 'update itself' and to accomplish this, you need to provide it with your administration rights, so that it can download the software to an alias HD copy that it creates in your applications folder. This is different than authorizing something to be downloaded.
Sorry if I don't want to give this company access to my computer. So, I did not download any software and and requested a refund - since I did not take possession of the software.
They continue to respond to my emails with inane responses as if I had trouble downloading or something.
Gamers beware. Search the web for other complaints about this company before you send them money.
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Jonathan W
March 3, 2010
Unethical business practice
Steam / Valve Software is an online software delivery service.
Those who are into online gaming will be familiar with Steam.
See: http://en.wikipedia.org/wiki/Steam_(content_delivery)
I purchased a software title from Steam. The software did not work and required a patch from the company that wrote the software. I downloaded the patch but could not run it because all software from Steam runs on the "Steam Cloud", cloud computing where your files are stored on a server and not on your physical computer.
Steam does not have a technical support phone number so I contacted them via email.
After one week Steam replied that this was not their fault but the fault of the company that wrote the software.
I informed Steam that they sold me this software, regardless of its faults.
Steam insisted that the software should work but if it doesn't then I must contact the support of the company that created the software.
Steam took it upon themselves to state that NO REFUNDS will be given.
So, I am out $39.99
There are a few lessons to be learned here.
1. Think twice about doing business with a company that does not offer a tech support phone number.
2. Always do a search to see what other consumers have experienced.
3. Never underestimate the greed or stupidity of any company when it comes to bottom line profit.
I am stuck with a product that will never work and Steam knows this. They seem okay and have defended their business practices as being completely above-board.
Be warned that what you buy from Steam will not be yours to own but yours to use, if it works.
Always conduct due diligence on any company online.
If I had done so, I would have seen the scores of complaints, and I would have declined to do business with them.
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