Stearns & Foster / Sealy Mattress

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Category: Home & Garden

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United States

Stearns & Foster / Sealy Mattress Reviews

Burned in SC March 30, 2010
Fraudulant warrenty
Stearns & Foster matress set, Worth Avenue, paid almost $2K.
This is a "FIRM" mattress and within a year and a half has turned into mush. Two deep body impressions in normal sleeping positions and sides are sinking. Bed frame is rock solid without any sign of sagging, our body weight is normal, 175 & 125 lbs.
We know have twin coffins. Back & neck pain, sleepless nights of tossing and turning, this matress is a torture chamber.

Our store Mattress Showroom, of the metro Charleston, SC area has deferred our claims and even told us they no longer handle S $ F warrenty problems. Sealy tells me as a distributor, they are contractually obligated to do so. I have contacted Sealy, they acted outraged at the point of sale distributor and promised to call me right back, that was three weeks ago, still no call. I have tracked down the local Stearns & Foster rep, he tells me warrenty claim is in the works, oddly I have not received a claim #, and my calls are going unreturned.

We have been trying to get this mattress replaced for 5 weeks and have only got the run-around from the seller, the rep, and the company. Stay away from Stears & Foster / Sealy, stay away from Matress Showroom of Charleston. Otherwise you will be sleeping on the sofa because your bed is un-usable.

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