1st of all I researched your matress and decided it was the very best I could buy and so I did. At 70 years old, it would be the last one I planned to have. My other was over 25 years and in good shape, looked like new.
THE 1st matress I purchased nearly $2, 000 marked down from $3, 600 clearly showed dirt on it even though it was wrapped in plastic from the company. it was exchanged and the 2nd one I had to have someone come out to check it out as it seemed to have a pit in the center. They said no or not enough to replace or worry about. I am a single lady, on the heavy side and always seem to end up in the PIT or center. upon rising it is like I have to climb out of the pit to get to the edge and get out. I have rotated it every month as directed but the PIT is always in the center. This position gives my body a bow like effect, thus putting pressure on my knees. their pain often wakes me up, very painful position for my knees. Recently I discovered if I fill in the pit with some folded towels it raises my butt or hips up to a level, level and I am able to sleep much better. However what a shame with having to do this fill-in on a $3, 600 matress and I certainly can't afford to throw it our or buy a new one, actually I blew my savings on this mattress.
I hope you can help me with this problem. I am very disappointed. I expectly await a response from you soon.
Sincerely, Emilyann Emond

I purchased a Stearns & Foster mattress/boxspring several months ago. Soon after receipt, I contacted Macy's due to the mattress sagging & was told "it wan't sagging enough". Some time has gone by and the more I think about it, the angrier I get. I spent a lot of money and I am very unhappy. The mattress is still sagging & I am very uncomfortable. I wake up every morning with back pain that I never had before. I would appreciate someone taking the time to contact me @ (561) 756-3970 or [email protected] so that something can be done. Thank you.

We took delivery of a Stearns & Foster Bond Street King mattress and box springs December of 2005. It was sold to us by Finger Furniture Stores at their Sugar Land, Texas location. This mattress was recommended as the new top of the line set by the salesman. This model was an upgrade from the previous Stearns and Foster we purchased from Fingers that was extremely uncomfortable a short time after we bought it. Fortunately we had a one time exchange if we were not satisfied. The bad part is the new Bond Street model within 6 months started to sag so bad we have to throw are legs out to help pull our body out of the depression in the mattress. Back pain and leg pain from this poorly supported mattress are now so bad we sleep on the couches. They are more comfortable than this $3500.00 bed/mattress. Fingers was notified to see what could be done. They sent a technician out to look at the bed. They replied back by letter they could not warranty the bed because of stains on the mattress. There are no stains on the mattress. We paid extra to get the mattress cover to protect it from stains. I will not shop Fingers again. We now are paying on this expensive bed and can't even sleep on it. I have seen similar reviews with the same problems with the Stearns & Foster products. I would not recommend Stearns and Foster products to anyone. I hope people heed this warning. When you check a mattress pay close attention on how firm the first two feet of the sides are when you sit on the edge. If it is not firm and you notice the sides crunch down you will regret the day you bought the mattress. Honestly if this mattress cost a $1.00 I would not buy it.