Purchased a S&F King Mattress in 2006. Paid almost $2, 500. "Holes/sagging" from early on - within first year. Once you get stuck in it, can't roll out. Caused considerable back pain as well. Contacted store - Art Van who sent someone out to review. Sagging was only 3/4"; not enough to merit a response. Filed a claim with Sealy/S&F in 2007 --- poor, poor, unresponsive customer service. Non answered phone calls, terrible web claim management. The sagging has just become worse and worse, as well as the associated chronic back pain. It is unreasonable that for the warranty to be considered, sagging must exceed 1 1/2" --- AND THIS IS UNDER NO LOAD. Our bed sags much, much more when laying on it. How can they measure the performance UNDER NO LOAD, or without any weight on it? Finally got an independent claims agent out to the house last week -- 3 years later!!! Sagging measured only 1" (without load), claim has been denied by S&F. Next options? Throw the bed away and flush $2, 500 away. Prior to this, had great luck with Sealy beds for past 30 years. This is not a company that I want to do business with in the future. Sad that there is no recourse, and that we must shell-out more cash for a new product. Any recommendations on additional options to get retribution? Hiring an attorney seems senseless from a time and money perspective. What is a consumer to do?