Joe Smith showed up to my house with his wife and infant daughter after the first scheduled sales person decided he couldn't make it. (It is important to note that I was told by the owner's wife who is an employee of Stellar Flooring that the sales person was probably lying to me and that he had done it in the past). I was surprised to see Joe and his wife show up with a baby. I love children but with my dogs, it made for a very complicated appointment. Anyway, we decided to go with Stellar because Joe promised excellent customer service and we figured that the small man should be given a shot. Boy did we make a HUGE MISTAKE! We tried to reach Joe the evening before installation to confirm everything was set. We left messages but never received a call back. The next morning someone finally answered our call after 9am. The rep. on the other end was rude and very unprofessional. He told us that the installers had another job to finish and then they would be on their way but he couldn't give us a time. I asked to speak to Joe and he said 'Why do you need to speak to Joe?" "You don't need to speak to him." I explained that Joe was the one who sold us the job and I wanted to talk to him. He continued to be abnoxious and rude so I told m to cancel the job. He then proceeded to say "No, I am not canceling the job!' I emailed Joe to tell him the order was canceled. He emailed me late afternoon and told me that I couldn't due that. By the way, I never signed a contract with them. A couple of days later, I received a credit card in my name and Stellar Flooring's name. I contacted the bank of the credit card to find out that Joe/Stellar Flooring charged $3600.00 to the card. The kicker is that this charge was made before the installation was even set to be done. AMAZING!!! Joe Smith is a rip-off artist! I have hired an attorney and I plan to make Joe Smith sorry for being the JERK that he is.