Updated BBB report for Stellar Flooring in December 2008 they were rated Unsatisfactory January 2009 they are now rated F!
BBB Reliability Report for
Stellar Flooring Company


This is not a BBB accredited business.
BBB Rating
Ratings Explanation...

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:Reported on Tuesday, January 20, 2009 1:22 PM

BBB Accreditation
BBB Rating F
Business Contact and Profile
Additional Locations and Phone Numbers
Licensing
Customer Complaint History
Government Actions
Advertising Review
Additional Information
BBB AccreditationBack To Top This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB RatingBack To Top Based on BBB files, this business has a BBB Rating of F

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Reasons for this rating include:Length of time business has been operatingNumber of complaints filed against businessFailure to respond to complaints filed against businessBBB does not have sufficient background information on this businessBusiness Contact and ProfileBack To Top Name: Stellar Flooring Company
Phone: (407) 249-7046
Address: 1720 Goldenrod Road, Orlando, FL 32807
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Business Category: Floor Laying, Refinishing & Resurfacing
eMail: [email protected]
BBB file opened: January 15, 2008
Primary Contact: Mr. Joseph Smith (President)
Complaint Contact: Mr. Joseph Smith (President)
Other Contacts: Ms. Lisa M. Bobo (Treasurer)

Additional Locations and Phone NumbersBack To Top (888) 223-5667

Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
since the firm's BBB file was opened in January 2008: 12
in the last 12 months: 12

Complaints Concerned:
Advertising Issues (2 complaints)
1 Resolved
1 Company did not respond

Customer Service Issues (1 complaints)
1 Company made every reasonable effort to resolve

Credit or Billing Disputes (1 complaints)
1 Company did not respond

Delivery Issues (6 complaints)
1 Company made every reasonable effort to resolve
5 Company did not respond

Refund Practices (1 complaints)
1 Company did not respond

Guarantee or Warranty Issues (1 complaints)
1 Company did not respond


Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding Ad Reviews at this time.
As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.


ID: 175746811
Report as of: 1/20/2009 1:22 PM

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