Primarily through his representative, made deceiving comments about their experience and made promises they didn't keep. Basically took thousands of money in advance for a loan modification... then almost 2 months later had not even submitted a package to the bank for the modification, all along while I was in foreclosure. They also did a bait and switch... promised to work on the loan in foreclosure, then switched the contract to read a loan that was not in foreclosure... while verbally stating they were really going to work on the other too... but of course didn't.
I asked for a refund... They sent most back, but kept $500... FOR NOTHING. Actually I was left worse off with the lender than before I started with them.
I asked for an accounting of their hours with the dates/time they worked. Again... no response...NOTHING.
Then they remarked I had called too much... after I called a couple of times trying to find out about any progress... but there wasn't any... they were not working on the loan.
I would not deal with them again... I don't feel they are ethical, honest, or moral.