This is the second time in two outings to the cinema in the last month that I have booked tickets online at [Hidden Web Address] received a confirmation of the booking, only to arrive at the cinema, swipe my card and be confronted by an error message reading that no tickets have been booked on my card. Fortunately the Cinema management at the Zone in Rosebank were kind enough to accept our printed confirmation from the website as proof of our tickets on both occasions, however on the second occasion (last night) we arrived to discover that our tickets had been double booked and there were other people in our seats. We were forced to watch the next show.

This is unacceptable. We book tickets online in order to secure seats and to avoid the queues at the cinema, but what is the point if we get to the cinema to discover that we in fact have no tickets!? It creates unacceptable hassles. Despite Nu Metro being out of my way, I think that I will be frequenting its cinemas from now on.

I must however thank the staff and management at Ster Kinekor in The Zone for being so understanding and for arranging new tickets for the next show for us and reimbursing the refreshments we'd bought.

I went to Sterkinekor Wonderpark on Friday, 8th Jan to watch 2012. The patrons at the movie were disturbingly irritating and rude. I sat next to three guys who kept their phones on during the movie, answered them when they rang and were noisy, loud and simply plain disgusting.

I don't know whose responsibility it is to ensure that this sort of behaviour does not continue but this seems to be the norm at Sterkinekor Wonderpark. I've been to other Sterkinekor theaters and I haven't seen this sort of behaviour at all. Maybe the management at Wonderpark should learn from other theaters how they maintain order.

There's probably nothing you can do about your misbehaving customers but I will never set my foot there again. I regret spending my R400 on movie tickets, snacks and drinks only to go through the ordeal.

My husband and I went to watch 'This is it' on Thursday 8pm at the Cape Gate Cine. We had such a bad experience watching the movie from the start. The lights in the Cine were only switched off about 15 mins into the movie. The sound was terrible with it breaking up several times and at times we couldnt hear anything. (This is a Michael Jackson Movie so you want to hear all the music!!) The state of the cinema itself was very poor. I am very dissatisfied with my movie experience and do not feel I got my monies worth!!

I watch movies all of the time, at least once a week. I have had a platinum card with ster kinekor for probably 5 years now. A few weeks ago I took my girlfriend to ster kinekor in Sandton City, she used her vitality card for her ticket. When we get to the front the lady who takes tickets asks very rudely to see the card. We show her the card and she then says that it is not her card. The picture is bad, but when my girlfriend queried it at the time she was told that it was fine and didn't matter. The lady went on about it, making jokes and being very unfriendly. We eventually managed to get it resolved. Last night we went back to the sandton city cinemas and were confronted by the same lady, same problem and same bad attitude all over again. All of the staff who involved themselves both times were incredibly rude, abrasive and unhelpful. I am considering watching movies elsewhere from now on as the service I have been receiving is unacceptable.

This is now the second time I have taken my daughter to watch a movie, and have walked out feeling what a waste of money. The first time we watched a movie there was a rat running up and down the stairs. I also complained that the the cinema was dirty and had not been cleaned between shows. Today we went to see District 9 which if I may add was brilliant. The sound was so loud that the speakers were distorting and one battled to hear anything. People were actually standing up and leaving. I went to the refreshments counter and asked to see the manager. Petuna rudely told me ...'around the corner'. I went to the office where it clearly states Manager on the door, knocked, waited then opened to find another door with an intercom which I pressed and waited. After a while I went back to Petuna and said that there was no Manager but just another door. She slammed the door in my face and started to complain to the rest of the staff in her language. Then stormed passed me to the managers office and came back with the manager. I would understand if the movie ticket was for free or even the refreshments which cost me over R120 but IT WAS NOT AND I PAID FOR IT.