We looked on the internet and found a free trail of their product and you only pay for shipping. After putting in my info and hitting sumit, we found a charge for $99.96. I called 2 min after we order to be told there is no cancellation. I demanded it be cancelled to be hung up on. I called back to find my phone number had be locked from their system. I called on my cell to be told my order had been cancelled and a refund in process 3-5 days. Called after timeframe to find out it hadn't been done. Called bank to cancel card and dispute charge to find out the next month the charge for $99.96 was charged again. Filed a complaint with the BBB and after chain letter after chain letter from AcaiOptimum also known as The stering solutions finally reversed the charge again. This was after they promised my account with them had been closed. I will have to monitor my acct. for 6 mo. Do not fall for free trial from this company!!