Order for 4 custom Roman Shades placed on 4/7/11. I was really worried because on 4/11/11 I received an email notification that everything was on backorder until 4/29/11, which just happened to be the date by which we HAD to have the shades installed. My husband left the decision to me and I thought we could live without that one adornment in one of our rooms so I decided not to try to cancel the order or change it in any way and to just wait. I cannot tell you how happy I am that I did choose to wait because on 4/14/11 I got another email saying everything shipped... I had my doubts but they were unwarranted: we received the shades by 4/21/11 and they were PRECISELY as ordered. I installed them myself and it took me, my drill & my handy-dandy screwdriver no more than 45min to get all four up while my dogs sat back and watched me - it took less than 45min but I didn't time myself and don't want to say it didn't take long at all but that is definitely what it felt like. The Roman Shades we got are top down/bottom up (works perfectly), have premium blackout lining (really fantastic for movies when it's still light out because our Bonus Room - where I installed the shades - is Really bright otherwise and gets a lot of light in the evening), inside mount (we measured correctly and they cut correctly) and were Designer Series - Large Print - Shadow, Findlay... and the fabric is definitely what we expected. We were thinking of using another company but, frankly, this was a good experience, a very good one... I'd like to get the rest of our Roman Shades from Steve's and I hope we'll have the same type of experience.