DO NOT WASTE YOUR TIME WITH THESE SCAMMERS! FOR THOSE OF YOU THAT ARE STILL WAITING ON REFUNDS - YOU CAN DISPUTE THE CHARGES ON YOUR CREDIT CARD BASED ON FRAUDULENT CLAIMS BY THE VENDOR OR ITEMS RECEIVED NOT AS PROMISED. I too was hooked by the 100% satisfaction "guarantee" on the website and the low prices but it has been such a hassle!!! I wish I had looked for reviews before ordering. There are only 3 of 13 positive reviews listed here. That says something. I ordered two different wallpaper patterns. One pattern was received four days after I placed my order, on a Friday. HOWEVER, the rolls were shipped in a flimsy plastic bag that was merely folded over and sealed with the packing label. When I opened the package Saturday morning, one roll was obviously damaged with a tear in it 1/4" long and it cut into the roll 1/8" deep. I immediately called and was told that the manufacturer was closed on the weekend but they would take care of it first thing Monday and call me to provide an update. I received a return shipping label via email on Monday but no phone call ever came. Five days later on Friday, still no phone call or update so I call to see if the replacement wallpaper has been shipped. I call Steve's at 3pm EST and am told that the manufacturer is (AGAIN?) closed. The customer service rep was less than helpful and rude. I called first thing Monday and was told that the replacement order was placed that morning. I pointed out that the website states it will be placed immediately upon me reporting the damage, which was over a week ago now. I was told that the request for a replacement was not made until I called two days ago and it was being processed accordingly. I was furious because it should have happened a week ago. I spoke to another clueless customer service rep and a supervisor - both said they were unable to help me. I told them that the policies on the website, specifically the promise for immediate reorder of damaged goods and the 100% guarantee, should either be enforced or removed. As of now, I still have not received the replacement wallpaper but two weeks later, the second pattern did finally arrive *much* later than promised. THE 100% GUARANTEE IS A JOKE. THE WEBSITE SAYS IT BUT THEY DON'T STAND BEHIND IT. ACTIONS SPEAK LOUDER THAN WORDS. You can order any wallpaper found at their store from Sherwin Williams, Lowes, Home Depot, etc. with far less hassle.