Stevens Moving & Storage

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Category: Services

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stevensmove.com

Stevens Moving & Storage Reviews

go_cardinal October 12, 2009
Overcharged
Similar to another complaint on this board, I was significantly overcharged by $800 for packing materials, namely shrink wrap. Items were wrapped that didn’t need to be, and I was charged $25 PER ITEM for shrink wrap. Wrapping the item in a blanket and taped would have been fine, but they insisted on using shrink wrap. That’s the scam they use to overcharge you. Also, I was charged the additional time it took to shrink wrap the items which added an extra two hours to the move or $260.

THEY ARE SCAMMERS. They tried to hold another customer’s furniture hostage until she paid the inflated bill. Luckily she called the San Jose police and was able to get her stuff at the price quoted. Unfortunately, the San Jose Police impounded their truck with my stuff in it since they didn’t have proper license, registration, or insurance. I had to rent a U-Haul and go get my furniture in San Jose and move it to San Francisco. To top it off, I am missing items and they won’t reimburse me for the lost items.

Don’t use Stevens Moving & Storage. They also go by Stevens Move and Advanced Moving & Storage. THEY WILL RIP YOU OFF!
Rog2009 June 19, 2009
Moving Scam UPDATE
UPDATE: I sued in small claims court in the County of Nevada, CA(where I moved to) and won my case for $1770.00, the defendant didn't show up to court, nor did he appeal within the 30 days allotted. I have process served Eran Bar, the Agent for Service of Process. He goes by Ron Bar and was served at 422 Queens Lane, San Jose, CA 95112. His email address is [email protected], his cell number is 408-823-2433, other numbers are 415-373-7922, and 866-606-7876.. His dba's are run through their official corporation as C H S Transportation Inc (be sure to put a space between the letters when looking it up at the California Business Portal for the Secretary fo State Debra Bowen), his rating with the BBB is F. Through my research he has gone by the following DBA's; S Van lines at www.svanlines.com, Stevens Moving & Storage, www.stevensmove.com, R1 moving & storage at www.getapacker.com, Better way to Move at www.betterwaytomove.com, and also We are moving relocations. Notice a couple of the sites are templates and look the same, with different names and numbers, and ring to the same location! I have noticed also he advertises for workers on several Israeli web sites. This man has been doing this for years, I have seen complaints dating back to 2006. He must be stopped from doing business this way, and I hope you'll help by suing him for what he did to you too!
Howard June 15, 2009
Scam
My e-mailed quote was 3 men/$80 plus $20 fuel surcharge with a 3 hour minimum. I spoke with Mike two times on the phone; I emailed him an Excel file of my belongings and again verbally told them what belongings I had to move. I had two calls with Mike assuring me my one-bedroom move would take 3 hours.They slow-walked the move and took from 9 am to 7 pm to move my belongings 20 minutes from one house to the other. They charged me $1994 for packing tape and bubble wrap. After negotiating $400 from the bill, my move cost me more than $2700. Do not do business with this company. The three men who moved my belongings kept referring to me, in Spanish, as a dyke and queer; they didn't know I spoke Spanish.
tata April 9, 2009
Overcharged and underqouted
Horrible, worst move ever. Very dishonesst, way underqouted us. We were qouted 451 dollars for a local move 14.4 miles away and then were charged 1600 dollars!!! They promised 10 warddrobe boxes for free and only brought 4, 1 of which was wet and moldy. they ended up collapsing under the weight of the clothes which wouldnt have happened had tehy brought enough. They promised reassembly after tbreaking stuff down and instead after being paid drove off!!! Only one of the 4 men spoke any english and it was not very good. Such a scam, you get movers to make things go smoother and so you dont have to do much but we ended up having to put away our own stuff and put items together. And for 1600 dollars!!! Outrageous.
frankmir March 28, 2009
Wonderful experience
This was the best move I have ever had because they made it seem easy. Moving is not easy, I have used movers about ten times, and there are always moments of anxiety. Not so with Stevens moving. They made the whole experience seem like a walk in the park.

On the phone and giving a quote, Sean was uncommonly patient, respectful, organized and low pressure.He gave me the time to collect my scattered thoughts and figure out what I really needed. I moved three times with movers who were "five-stars" on-line, and stevens moving put me most at ease.

The movers were fantastic. Punctual, respectful, fast as hell. They didn't grunt and groan like most movers, they cheerfully did stuff they hadn't expected to do (removed a light fixture so my couch could fit out the old door, figured out how to disassemble/reassemble my Ikea furniture, did a long haul at the new house when the truck didn't fit down my driveway). They were amazingly mellow about having to double-park their truck, and didn't run roughshod over my apartment.

Most movers won't do the stuff you ask them to do, complaining all the way. I personally find it very uncomfortable to have to boss around big, burly men who are resentfully doing their job. Not so with stevens moving's Callum, Paul and Nico. They proactively did things, and never made it seem hard. Usually I tip movers because I feel bad after they have appeared to struggle all day. With stevens, I gave the boys great tips because they made it seem so easy.

The price here is on the lower side, but in the end it cost less than others had quoted due to their astounding speed. When you also factor in the "no stress" factor, these guys are a bargain!

The reason i posted here and i will probably do the same in a couple of other sites, is the fact that i read some negative reviews about this company after they moved me and i then called their manager to ask how it is even possible, he said that their competitors post fake reviews on line to get more business this way, he said it's a "zoo" out there, how sad is that? i feel sorry for those companies, stevens just do it better.
JWI December 5, 2008
Moving Scam
This company made a good-faith bid to me for a one-bedroom move and promised a less than 3 hour move (20 minutes from one house to the other). They slow-walked the move and took 7 hours to load the truck (then I was charged double that for unload). They charged me an additional $1994 for bubble wrap and packing tape. The 3 movers from the company constantly glared at me and made derogatory remarks in Spanish about gay people and I couldn't wait to get them out of my house. There was a safety factor to take into consideration, in addition to the illegal costs they charged me, and these guys need to be out of business.

Research before the move at BBB/San Jose showed no complaints for 'Stevens Moving' but I found out later that this company keeps changing it's name to avoid detection: they also operate as "A Better Way 2 Move" and many other names, all have same parent company: CHS Transportation. CHS Transportation had lost it's license on 10/13/2008 and was not a legal mover at the time of my move.

If you have been scammed by this mover, notify the CA Attorney General's office, Fraud Division, CA Public Utilities Commission and the BBB of Santa Clara County and the BBB of San Jose. These guys need to be put in jail.

Check your moving company's parent owner, if it's CHS Transporation, do not use the mover.
November 29, 2008
Scam and theft
We had our move this Saturday and I could not believe what happened. First of all Daniel (the lead) comes in with all this paperwork and shows me all these additional packing charges. While yes I do see there may be additional packing material charges I had no idea until my stuff was held hostage that tape and shrink wrap would cost over 1000.00 and be nearly half the bill. I was quoted $568.58 plus the additional 5% charge for fuel of 29.92 for a 5 hour loading and unloading and an additional hour and half for travel time. I was charged 2279.20. The total time for loading and unloading was 6.5 hours so that is only 1.5 hours more than what you had estimated so you can see the surprise in the final bill.

Also when Daniel came in he would not give me any kind of idea how much the additional packing would cost. I tried getting an understanding of the packing estimates but he would not even give me any ideas. He finally did say that each piece that had glass in it would be around 50.00 a piece, based on that I choose to move all the glass and mirrors myself. I also told him to advise me when anything was going to cost extra. He only did this for 3 items tv, tv stand and 4 chairs. However again he did not give me any idea how much he would charge to pack those items. The TV alone was nearly 300.00. I could have rented a truck and moved the tv myself for the packing they put around it. If some of these items were going to cost extra to wrap the blankets on the wood furniture I communicated that to be identified and I would decide it was not until my stuff was in your truck.

Further more I feel they really took me as they shirk wrapped items that did not need to be wrapped such as metal bed rails and a office chair with plastic with no pads. Why bother using the shrink wrap on those items how was that going to protect the item it wasn't it was allowing them to charge me for it. I had boxed everything (As my boyfriend is a warehouse manager and has access to boxes, shrink wrap and tape) and took the beds apart the only item they had to take a part was a desk that they could not get out without disassembling part of it. While I was assuming the cost would be higher than the estimate (specifically the travel time) I was not made aware that it would be anywhere near what it was again until my stuff was in their truck and it was made very clear it would stay there until I paid what was demanded.

I had four other bids all of which were 1200.00 to 700.00 less than what my final bill was. I called them on Saturday but no one returned my call. I emailed Mike the person that sent me the quote on Monday and have not heard back from any of the emails I sent to him.
November 27, 2008
Overcharged
We had our move this Saturday and I could not believe what happened. First of all Daniel (the lead) comes in with all this paperwork and shows me all these additional packing charges. While yes I do see there may be additional packing material charges I had no idea until my stuff was held hostage that tape and shrink wrap would cost over 1000.00 and be nearly half the bill. I was quoted $568.58 plus the additional 5% charge for fuel of 29.92 for a 5 hour loading and unloading and an additional hour and half for travel time. I was charged 2279.20. The total time for loading and unloading was 6.5 hours so that is only 1.5 hours more than what you had estimated so you can see the surprise in the final bill.

Also when Daniel came in he would not give me any kind of idea how much the additional packing would cost. I tried getting an understanding of the packing estimates but he would not even give me any ideas. He finally did say that each piece that had glass in it would be around 50.00 a piece, based on that I choose to move all the glass and mirrors myself. I also told him to advise me when anything was going to cost extra. He only did this for 3 items tv, tv stand and 4 chairs. However again he did not give me any idea how much he would charge to pack those items. The TV alone was nearly 300.00. I could have rented a truck and moved the tv myself for the packing they put around it. If some of these items were going to cost extra to wrap the blankets on the wood furniture I communicated that to be identified and I would decide it was not until my stuff was in your truck.

Further more I feel they really took me as they shirk wrapped items that did not need to be wrapped such as metal bed rails and a office chair with plastic with no pads. Why bother using the shrink wrap on those items how was that going to protect the item it wasn't it was allowing them to charge me for it. I had boxed everything (As my boyfriend is a warehouse manager and has access to boxes, shrink wrap and tape) and took the beds apart the only item they had to take a part was a desk that they could not get out without disassembling part of it. While I was assuming the cost would be higher than the estimate (specifically the travel time) I was not made aware that it would be anywhere near what it was again until my stuff was in their truck and it was made very clear it would stay there until I paid what was demanded.

I had four other bids all of which were 1200.00 to 700.00 less than what my final bill was.

I called them on Saturday but no one returned my call. I emailed Mike the person that sent me the quote on Monday and have not heard back from any of the emails I sent to him.

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