I PAID OVER $200 FOR THIS BLIND AND WAS TOLD THE MANUFACTURER SAYS IT IS ACCEPTABLE! STEVE'S BLINDS ACTS LIKE DEFECTS ARE NOT THIER ISSUE AND THE MANUFACTURER IS RESPONSIBLE.. THIS IS A STEVE'S BRAND CUSTOM BLIND YET THEY REFUSE TO BE RESPONSIBLE. SAVE YOURSELF THE HASSLE AND BUY FROM SOMONE WHO BACKS UP THIER PRODUCT. IF YOU ARE BUYING CHEAP COMMERCIAL THEY MAY BE FINE BUT IF YOU WANT QUALITY AND SERVICE GO ELSEWHERE.