Stonebridge Life Insurance
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Category: Lifestyle
Contact Information United States
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Stonebridge Life Insurance Reviews
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pesmm488
June 8, 2011
Misleading advertising
I received a card in the mail offering $10.00 from Penney's just for calling Stonebridge's 800 number to learn about their services. All I had to do was make a purchase at JC Penney's and send the receipt to Stonebridge and I would receive a check for $10.00--well I sent them my receipt and I did recieve a check for $10.00 which I put in my bank account. Today I received a notice from my bank letting my know that the check from Stonebridge was returned because the account the check was written on had been closed. I'm sure JC Penney's would like to know how Stonebridge is using thier good name to mislead people--I know that I would never use Stonebridge for any insurance purposes!
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gingerarpegio
June 7, 2011
Fraud
I received a JC Penney rebate offer from Stonebridege and complied with their terms.I received a $10 rebate check which I cashed and was notified by my bank that it was was returned insufficient funds and my account was assesed a $19 fee. Stonebridge now has my JC Penney account information and my checking account information and they want more to make it right.
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BMaryfield
May 13, 2011
Stay away
On April 26 at 7:10pm, I received a call from a very rude Stonebridge tele-marketer. I told her that I was on the "State-wide Do-Not-Call" list and she immediately laughed and stated that because I was a JC Penney cardholder then I couldn't be on the "Do-Not-Call" list and she continued with her script. I told her that I wasn't interested and she said "let me finish." I told her that she was finished, I wasn't interested, and to put me on their "Do-Not-Call" list. She called me rude and stated, "If you wouldn't interupt me, then I could finish." I then hung up on her.
The lady I spoke with should be fired. There are too many unemployed people who would be happy to represent their company better when dealing with customers.
I plan to contact JC Penney also to express my unhappiness with their affiliation with Stonebridge and for giving out my personal information without my approval.
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Rass73
May 9, 2011
Scam
I mother open and account with the insurance years ago and was paying her bill throught Jcpenney. When her bill being to double and could not keep up with the charges. We discovered that some had open three more accounts. We called Jcpenney and they had nothing to say. The first lady stating that the insurance was to pay off bills if she lost her job and provided a number to contact Stonebridge. We call Stonebridge and was given two options one was to take a six month pay off or have them to listen to a tape. The account was open since 2009 and it is 2011. To agree on something like that is ridiculous. Insurance is suppose to help people not hurt.
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Mollemer
May 18, 2010
I feel cheated by Stonebridge Insurance Company
My mother recently passed away at the age of 90. In 1982 my mother purchased a life insurance policy written by Stonebridge Life Insurance . She faithfully made the premium payments on a policy that would pay out $2, 500 at the time of her death. I think she assumed this amount would cover her final expenses and perhaps it would have in 1982.
My mother moved to an assisted living facility in 2002. In 2003 she changed the beneficiary on her life insurance policy written by Stonebridge Life.
At some point in time Stonebridge Life informed my mother that the cash value of her policy would make premium payments on her policy and therefore she did not need to mail in her premiums.
No further contact was made between my mom and Stonebridge Life Insurance.
Upon my mother's death which occured January 8, 2010, I contacted the Customer Service Department of StoneBridge Life Insurance Co. After a considerable amount of time spent on hold, I was informed that my mother's life insurance policy had "expired" in September of 2009. When I inquired as to whether she was mailed a notice or otherwise notified, I was told "we do not have to notify you" and no payment would be made to cover my mother's final expense.
Obviously had we been notified of the policy's impending expiration we would have gladly made any necessary premium payments to keep the policy in effect.
I feel cheated by Stonebridge Insurance Company and would STRONGLY urge anyone considering doing business with this company to reconsider based on my experience.
My mother was very proud of the fact that she bought and paid for an insurance policy that would cover her final expenses. We were treated with no sensitivity. This company epitomizes corporate greed.
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Hardso
April 30, 2010
A lose, lose, lose, lose situation
I've canceled my insurance policies (solicited by phone some years ago). Stonebridge continue to bill credit or store card who then refuse to accept cancellation of policies unless from Stonebridge - despite being told verbally and in writing to all of them! Just keep charging, what can the customer do? A lose, lose, lose, lose situation.
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Ochko
February 25, 2010
My credit card was charged with an insurance premium out of the blue
My credit card was charged with an insurance premium out of the blue. I never ordered it not did I sign anything. It was a complete ripoff. When I called the company I was upset and told the customer service rep to just be honest and admit what they did. He got rude with me and told me to be honest about ordering it, which I never did. One of the sales people evidently just signed me up without authorization. Then the rep cancelled the policy and hung up on me. He didn't credit my account so I had to call back to get my account credited. I have shred my credit card and will probably not shop at JCP again because of this. Complete ripoff!
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Orfus
December 15, 2009
Do not deal with this company
I want to let others know about bad business practices by Stonebridge Life Insurance Company. They fool the elderly about responsive service, but when it comes to paying what is rightfully owed, they drag their feet and in my case do not pay accidental death benefits. I lost my husband almost a year ago as a result of complications from an accidental fall three months later. After months of reviews, expensive documents, mail and emotional stress, Stonebridge rejected my claim because they did not see a direct cause between his fall and his death.
Stonebridge did everything they could to delay and not pay what was clearly seen by others as owed to me. I am on a fixed income and what little I was to receive would have gone to pay for his burial and my own cancer medication.
Fortunately for me, I had a second policy with AAA Insurance and they did not see any issue and quickly paid me. I paid Stonebridge premiums for many years and all I ask is that they live up to their promise.
I recommend no one purchase policies from Stonebridge Life Insurance Company and instead look to AAA as a much better company to deal with.
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David
August 7, 2009
Scam
My credit card was charged with an insurance premium out of the blue. I never ordered it not did I sign anything. It was a complete ripoff. When I called the company I was upset and told the customer service rep to just be honest and admit what they did. He got rude with me and told me to be honest about ordering it, which I never did. One of the sales people evidently just signed me up without authorization. Then the rep cancelled the policy and hung up on me. He didn't credit my account so I had to call back to get my account credited. I have shred my credit card and will probably not shop at JCP again because of this. Complete ripoff!
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ehufnagel
May 8, 2009
Refusal to cancel policy
Have been trying to cancel a policy my mom bought years ago and had deducted from her checking account. Now she's in a nursing home with dementia and I have power of attorney. Have sent my PoA to the company twice along with a letter asking that the policy be cancelled. Although I have a receipt for the second letter, the company denies receiving it and refuses to cancel the policy or the charges against her checking account. This appears to be a deliberate strategy to prevent customers from cancelling their all-but-worthless policies with Stonebridge Life.
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