I thought since walmart 'exclusively' sold this product, it was endorsed by walmarts reputation. And the fact that verizon allowed them to use their towers - awesome! Was I wrong! Verizon is great but expensive I thought this product is great price two power houses behind it this is great! I was so very wrong I waited on hold for ONE HOUR AND 44 minutes why do you ask because I was proving a point I had to call the customer service phone number three different times and I couldn't understand ONE word they said -I don't remember what foreign county I called but I was outraged not only did this companies customer service not meet customer service standards, the company also outsourced American jobs, is ruining the reputations of walmart and verizon reputations, and they don't even care and nothing is being done about it. I supposedly talked to a supervisor and she said, and I quote (and yes the corporate office wasn't located in USA either "someone from corporate headquarters will call me back in 24-48 hours" that was over one week ago! My phone was one month old and broke it took two weeks for me to get a replacement, by the way that was "overnight shipping" and you would think they should have sent me a free 45.00 phone card for the major inconvenience I had to endure with a one month old phone. Anyway I at least should have gotten the two weeks credit (because the two + hours I was on the phone with 'tech support' and I was placed on hold OVER 50 TIMES! When I called supposed 'corporate office' they said 'we don't give credits!' wow is this the way outsourced companies are able to treat us so at this point how many companies will we begin to boycott? Something must be done at this point someone must listen and the outsourcing of jobs is not the standard of customer service that we are accustomed too! The whole situation makes me very sick and hopefully I have helped someone! This phone was a Christmas gift to me and it had been nothing short of a disappointment! The few times the Internet is available - it is very limited Internet! I could go and on hopefully my situation will be resolved! I will let you know! If you are thinking about purchasing this phone as a gift-Call the customer service line and see how long it takes you to get through! It took me one whole day! I guess other countries don't have phone ques! And they don't care about the reputation of the companies they represent-very very sad. I will let you know if I hear from anyone honestly I know I have to call them again because my next letter will be to better business bureau and then Maybe Congress? We need to become united instead of divided and we need to regain our reputation!

We purchased a Straight Talk phone from Wal-mart for our teenage son. The packaging leads you to believe that you get a free phone card with your purchase & when you realize that you DO NOT & contact their Customer Service dept., NOONE speaks English. The reps are like Robots & no matter what question you ask, the rep gives you the same freakin' answer. We called SEVERAL times over SEVERAL days before finally deciding to return the phone. Straight Talk SUCKS!!!