The $98.00 phone I purchased from them in Nocember, 2009 (still under warranty - barely had it 3 weeks) was suddenly not able to receive a signal, so they had me send it back, sending me an air bill, claiming they do not send you a replacement phone until they get the old phone back - which I found odd, since all other companies immediately send you a replacement product, and simply charge you if you don't send them the original product back. Well, I followed their orders, sending it back the next day (December 22, 2009), and it was received by them the morning of December 23, 2009. I had the paper with the air bill that stated that they would send out my new phone immediately upon receiving their defective one.


It's now January 7, 2009 - been without my cell phone for 3 weeks, and they've given me the run around and continued to lie to me, telling me it was being sent out the 'next day' 7 different times. Even the Corporate office in Miami told me that, and NOTHING has been done AND still no phone or even a tracking number to prove it's been sent. In fact, they've even told me on several occasions that they would call me with the tracking number the following day, and never did.

They've pretty much stolen my phone from me, and I have no idea what to do now. Contacting the Department of Consumer Affairs will probably be my next step. At this rate, I may have sue them for the price of the phone.

DO NOT USE THIS COMPANY - spend the extra 10 or 15 bucks for similar plans!!