Straight Talk Cell phones

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Electronics

Contact Information
Oregon, United States

straighttalk.com

Straight Talk Cell phones Reviews

Faulousfifties/Tx January 14, 2011

Terrible Customer Service

I purchased from a charity resale store what I thought was just a huge bag of gift wrap, ribbon, bows, and assorted gift bags. Upon returning home I started sorting the items and discovered the bag contained other things. There were gloves, costume jewelry, magazines and a cell phone with a charger in the bag also. I charged the phone and gave it to my child to play with. Later while on ebay I saw the same phone and discovered it was a Straight Talk phone. I removed the back from the phone and recorded the serial number. Later I looked up the number for Straight Talk and called. I informed the customer of how I obtained the phone and wanted to see if it would be possible for me to use the phone. After giving the serial number to the lady handling my call I was informed that there would be no problem activating the phone. She told me that all I had to do was purchase an activation phone card for $30.00 or $45.00 if I wanted UNLIMITED usage for thirty days and that the card would have the pin number needed to activate the phone. I decided that I would purchase the card and use the phone as a backup phone since I have a hard time finding my cell phone at times. Once I purchased the card I called Straight Talk again and gave the rep the phone's serial number. She then asked for the pin number from the activation card. I gave it to her after scratching off the gray strip covering the pin. That's when I was informed that the serial number was invalid. I was asked where the phone had been purchased and I again told how I obtained the phone. The rep informed me that she would route me to support services and they would handle the activation. Again, after giving some guy the serial number and pin number I was told that the phone had not been activated at time of purchase. He informed me I would have to return it to the place of purchase and I for the third time had to explain how I obtained the phone. Afterwards, he said there was nothing they could do even though the phone had no owner according to their records. Well, I sure as h#@& would have liked to known this BEFORE I spent $33.80 for the activation card!!! The cards are nonrefundable so now I have a phone card that is of no use to me. Will I ever use Straight Talk? NEVER!!! I have used recycled/resale phones for years and never had a problem activating any of THEM. Thus, I would advise people not to buy a ST phone anyplace but Wallyworld. If you find one-TOSS IT- it is not reusable after original owner/purchaser stops using it!!! So to all those out there thinking of buying or bidding via internet DO NOT waste your money and please warn others to heed my lesson.

SarahAnn82 December 8, 2010

Straight Talk internet and picture msging not working!

Straight Talk internet and picture msging not working?
I have an LG290CM straight talk phone with the unlimited plan and have been with them for over a year now and I haven't had any issues until now except occasionally unable to access the internet but that rarely ever happened until now.

My Man just got the Samsung R451C Recon. + Unlimited Plan, and after setting up his phone and paring the bluetooth to my phone and his old us cellular phone, I had successfully sent him all the contacts from my phone to his new one and from his old us cellular phone to his new samsung then had text him some photos from my LG to his new Samsung.
Then we paired his bluetooth headset to his new samsung and it worked great. We then decided to try out the internet on his new phone but keep getting a "Error: server not responding" or "Error: cannot resolve hostename" and we also cannot send picture messages but we can send regular text messages...
What is up with this? Why isn't it working?

And of coarse Straight Talk Customer Service is closed! Besides even if I called them to resolve the problem it's like talking to a robot and they are so annoying! Also when have they ever really solved an issue?!
For instance we originally went to Wal-mart and bought a Samsung R355 it's kind of like a blackberry phone it's listed online for $129.99 but on sale in the store for $80.00. He got the $45 plan and we went home to activate it and port over his us-cellular phone number. We got it all done then tried to use it but it didn't work so I called the World's Greatest customer service ST and was online looking at the st website and notice they had the other phone he wanted for Free with a $45 service plan! So we of coarse wanted that deal! The Representative over the phone said he could cancel the port and cancel the current phone and told us to buy the one online and return the other one to the store. LOL the next day his Us cellular phone didn't work and when you called his number it was calling the phone that we had returned to the store! Oh that was just wonderful! We called ST and tried to troubleshoot the problem as much to our dismay we were told to go to wal-mart and tell them not to scan the phone and for us to call us cellular and tell them we needed to port back over his number to them. Well walmart scans their returns at the time you bring them back. He was afraid he's lose his number so we went to all the trouble trying to take care of stupid petty things that the ST Customer Service reps were telling us to do. Us cellular told us that we needed the account number with ST in order to port the number back but ST refused to give us that info saying it was private info of ST.. I had to speak to the supervisor and deal with that. And long story short once a phone is ported out of a service provider your contract is canceled.
So what does one do to deal with your Straight Talk phone problems?
I wish there was an actual store where you can talk to a real live person standing in front of you rather than these robotic Arabic sounding people. I think they have a language changing machine on their computer when you call because they always sound the same when you talk to them.
40 minutes ago - 4 days left to answer.
Additional Details
My man even said while we were on the phone with them "Why do you all sound like a Robot" LOL... but they really do!