Straight Talk
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Category: Electronics
Contact Information
United States
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Straight Talk Reviews
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S.L.G
July 21, 2011
Incompetent
When I first switched to Straight Talk, I tried transfering my existing phone number to my new service provider and phone (Straight Talk). Once we were at the close of the activation process I am given my phone number. Certainly, I stated that my number was being transfered form my old phone. (Straight Talk Idiot ~ "I'm sorry Ma'am. I did not understand that request. I appologise for the inconvenience: but, your number cannot be retrieved.) At that time, I didn't fight the issue. Small inconvenience at the time.
Fast forward to May 31, 2011. I upgrade my phone and transfer my number again. Would you believe... the lost my number again!? This time... it was NOT acceptable. I have entirely too many emergancy contacts that would need to be updated. I was able to speak with a Supervisor who was able to retrieve my old number (so I thought.) Long story short... for 2 months I had to call and argue my way through 12 different Idiots. My phone was working properly with my phone number. When I would check my account on line my phone number did not exist. A foreign number was attached to my serial number.
I would call the company, they would "work on the account" then tell me it should be all set. My phone was shut off twice during all this due to their errors. TWELVE people "working" on my account over ther last 2 months. HOURS on the phone "waiting 2-3 minutes Ma'am" They will only compensate me 10 days?
To add insult to injury... my upgraded phone continues to malfunction! Word of Mouth Travels FAST! As another complaintant reminded... You get what you pay for! Buyer BEWARE!
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ccbecke
June 30, 2011
dishonest
I purchased a Straight talk phone at Walmart. I paid extra for the insurance. After 6 months the numbers 4 5 and 6 quit working. I called and after 45 minutes on the telephone, they realized they could not fix it and told me they would send me an airbill to send the phone back. I sent it back overnight and 10 days later got a replacement phone. This phone did not work either, as the speaker was broken. You could not hear the phone ring. What good is a phone if you cant answer it because you cant hear it ring. I again was on the phone for an hour with a person who could not speak English who tried to troubleshoot. She told me they would send me another airbill to send it back and replace it. 10 days later I got another replacement phone. This time I had NO SERVICE. After one hour and 20 minutes on the phone I was told by a supervisor named Joanna that they would expedite me a new replacement phone overnight since this was the second replacement phone. Well guess what, I never got the replacement phone. Instead I was told that I had to wait for another airbill, send this phone back, wait another 10 days to get the next crap phone. Who knows if this one is going to work? They FLAT OUT LIED TO ME!!! They had no intention to send a phone overnight because that is not their policy. They are lying to people. How is this legal?
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cco1
June 19, 2011
Bad Service all the way around
I went without a cell phone for two weeks while Straight talk had a problem porting in my phone. My old service said the phone number was ported out, straight talk could not find it in their system. They sent me three sim card as they kept messing mine up trying to set the phone number. After that, they refuse to give me credit for the two weeks I lost. My LG620 phone that I purchase has an MP3 player in it. I purchased a memory card and USB for it, but no driver was available throught the Straight talk or LG customer service or web sites. It takes several minutes to download pictures sent to me, or to send pictures. The phone has ringtone issues where it will only play 5 seconds of the ringtone you put in it. Customer service is rude, and hangs up on you when they don't have an answer. Several calls with nothing resolved.
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Ben Frasca
June 7, 2011
Poor Service
It's my own fault. I should have know better than to buy anything other than simple items, like soap, from Walmart. I often feel that they can't "screw-up" that type of product too bad. Sometimes I am fooled. To my shame, I bought a Straight Talk cell phone there. Now I have spent two days and three or four hours on the phone trying to reactivate it. If you are bored and enjoy spending countless hours in return lines and on the phone trying to resolve issues, purchasing anything that can possibly break from Walmart will provide you with endless pleasure. If you are like many of us and have a busy life, please learn from my example. Pay the ten cents more for items you depend on and buy somewhere far, far from Walmart.
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Daryl Townsend
June 6, 2011
Poor Customer Service
I have been trying for three weeks to get a phone that I have owned since January, but has been out of use, reactivated with a new number. After two attempts to activate the phone, I was told that I needed a new sim card. They promised to send it in 7 to 10 working days. I never received the sim card so I called again and was promised a sim card in 48 hours. The card never arrived. I called back and was told they would call me back in 24 hours to let me know what had happened. I said no more talk, I will go buy a phone that will work and you can give me three months wrth of free service for my time. They only offered to give me free time for the three weeks I had been dealing with this problem. I will not be doing business with them again.
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J Philip
May 22, 2011
Refill Card
I ordered a straight talk phone and an unlimited card from their website. When I received the phone, I went to their website to activate the card and it gave me an error. I called customer service and she tells me that the pin I gave them was already used. I asked them how this could be since I just received the phone and the card just a few minutes ago. She did find a way to activate my phone. Three weeks later, I bought another unlimited card to add to my reserve. I called Straight Talk to make sure it was added to my account and later checked the website and saw that I did have a card in reserve. When my month ended, they deactivated my phone anyway. I spoke to 3 different people on 3 different days until my phone was activated. They kept saying the phone had to be programmed, my phone number had to be associated with the account, and this could take up to 24 hours. It did not take this long when I first activated the phone.
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mstru2
May 14, 2011
can't make a call
Ok I have had my ST phone for about 8 months and everything was going fine until I tried to add mins to my phone, like 5 days. My phone updated my unlimited plan but I couldn't make or receive calls and it just so happen to do this, the week I had family come in from out of town. Customer Services is really bad I really hate to call them. If at&t or Verizon or t mobile get a prepaid phone with unlimited calling for $45 a month straight talk would be out of business real quick. I really wish my phone was working but oh well u get what cha pay 4 !
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ccryder752
May 13, 2011
Phone and Service
Ordered a cell phone and 30 days of service. Phone was to be overnighted. It took 5 days to arrive and had no working microphone. It has been 2 weeks and still waiting for a replacement. In the meantime days of service are being subtracted. Minutes were substracted for doing tests the service rep had me do. They made test calls to me and subtracted minutes for that, too. Customer service is a joke. They do not seem to comprhend what you try telling them. They keep repeating "I understand" when they clearly don't. I have never had such bad service for any product from any company. Goes to show...you get what you pay for.
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RxLead
May 6, 2011
Poor Service
Straight Talk is supported by one of the most frustrating customer service systems that I have experienced. You have no option for out of the country (Mexico) service. You may have your service cut off while on auto-pay. You may be billed twice in one month.
You may be cut off after going through multiple prompts to get to customer service only to get repeated busy signals when you try to call back. You will get poorly trained customer personnel who do not speak clear, proper English. You will be told that they are sorry for your inconvenience multiple times as they muddle through your problem with long pauses while they read tech info or talk to their supervisor.
I have experienced all of the above. Do not get this plan if being without service or spending long periods of time trying to correct problems created at Straight Talk are major negatives for you. What you save on Straight Talk you will pay for in frustration
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mad a pissed off
May 3, 2011
phone service turned off,no bars for no apparent reason, service said check restrition 34
Phone just stop working, notice that it was after 1:00pm, service never came back on, called custemer service to complain, put me on hold numerous times, had me to take out my battery numerous time, had me go out side numerous time plus i couldn't understand the representative.I was really upset because i went through this twice because i waited to days just to see if the service would somehow connect. It was awful, they put me on hold for 3 min, then one, than 3 etc for at least an hr or two. I will tell my friends and family and other people never to purchase this service, they need to be put out of business.
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