Well, mom always said if it sounds too good to be true, it usually is.
I really like the messenger phone, but thought that $100 was a bit much for out of pocket, but hoped the monthly savings would make up for it. It is a horrible experience to call customer service. Hard to get someone who speaks English fluently, and I can recite their script by memory (you'll memorize it too if you call more than twice; which you will!) Website offers a way to "personalize your phone with ringtones and graphics", but website says "under construction" and can not "authorize your account"? When I (finally) got through to an agent, I was told this was a national problem and to be patient. I had to go through 10 minutes of "checking my account" and the rep did not know of this "national problem" from the beginning??? Now, the phone works well for the most part, and I was one of the lucky ones that got my number ported and usable in one day, but I have had an instance where I went from "25 hours" of talk time to "'0" minutes ! If you need to call on a weekend, you won't get anyone unless you press the key for wanting to buy more minutes (of course). Overall, because I paid so much for the phone, I'll stick it out. The only good thing, really, about Straight Talk is that the competition is finally making the big guys bring down their prices...and that means in the future, you better believe I'm hopping back to Verizon. I'm hoping I can stick it out for a year. Wouldn't you know, the big three started lowering their prices right after I bought my phone! Crossing my fingers till then, but please! Until Straight Talk gets it "straight", stay with a reputable company that actually cares about giving quality customer service!

First, the website is under construction so you cannot conduct any business online on the Straight Talk website. I simply needed to update information regarding my "Auto Refill." When I called customer service, I was put on hold for 30 minutes. I hung up. Three days later, I've called again, and did get a customer service representative within one minute. Evidently the company wasn't prepared very well for the influx of business--hopefully this will change.

I purchased a Straight Talk phone at Walmart on Nov. 1st. Activated it on that day and had no trouble with it for a month. I decided that I would switch to an auto bill pay plan for the following month and signed up for it online on Dec. 1st. However, my pone did not reactivate. I called repeatedly to try to get the phone working and followed all of the instructions to reset the phone, but to no avail. They kept telling me to wait 2 hours, then 24 hours.

After 4 days of trying (and waiting), it still wasn't working and I had to leave town on a 10-day trip. They said that if I would wait another 24 hours, it would be fixed...but when it wasn't, and I was on the road, then I was really screwed because when I called from the city that I was in, apparently, they couldn't detect my phone fom there and they said that I would have to wait until I got back to my home area code (I didn't quite understand that one because they were selling Straight Talk phones in the Walmart in that town, so they must have had service from some kind of towers there!)

Finally, upon returning home (on Dec. 16th) I contacted them again and told them that I wanted to get my phone working while I was on the phone with them THAT DAY or else I wanted my money back for the phone and the minutes. After about an hour on the phone, the gal DID get my phone working again. I guess she had to enter all of the information again and she said that perhaps something had been left off before.(I don't quite understand that since I DID have one month of good service). Anyway, I said that I still wasn't completely happy because I had paid for a full month of service and didn't have any for 15 days! I wanted to have those 15 days added back onto my service... so she said that she would make the expiration date for Jan 15th instead of Dec. 31st...I thought that would be the least they could do. But then on Dec. 31st, my credit card was billed for another $30! Apparently, she lied and the date WASN'T reset! Because when I called on Jan 1st to complain, the representative said that they aren't able to reset the service dates from their computers. I wold have to call the executive offices and they would handle the problem. Today (Jan 5th) I called them and lo and behold, they won't DO ANYTHING. She spoke to her supervisor but wouldn't let me talk to him or give me the name of a corporate representative who I could speak to about this. I am totally frustrated and want to tell everyone that I can about how poor their customer service is.

Has anyone managed to get a phone activated on this network? Everything the other complaints state is true. My number was pulled from Sprint and is therefore that phone is not working. Nor is the Straight Talk phone. The representatives are absolutely no help. They read there canned scripts and you get nowhere. This is my only phone number and also a business number. Now I wonder if it is lost for good.

To Be fair to straight talk, though I do not trust them yet, After two hours of my heated phone call and a follow up today. they said they will extend my service when my current month is up to compensate for the month I lost.

I quoted their website and they responded favorably. Yesterday they were quoting me their policies and protocols. Today I quoted them my policy, "Your company owes me what I paid for.

stay tuned

jan 15th is the day I find out if they are truth tellers or not.