I had a defective phone and called the company and they sent me a box after i had to go through 2 managers to get them to send it fast. I am a nanny and can't go long without a phone. I got the box quick and sent it back. They received my cell phone yesterday at 9:00am. I called back yesterday and was told that by this morning at 9:00am I would a brand new tracking number and my brand new cell phone would be on the way to me. Here it is over 24 hours later and no tracking number and it is still being processed REALLY??!!! WTH??!!! I have been going off on customer service people for hours now. I am sick of this company. They need to be shut down. I am going to complain to the BBB about them. I am pissed that I got lied to over the phone. I love how they teach their employees to lie to their customers when we buy their phones and service cards we are paying their salaries!!! I would never ever ever ever recommened anyone at all ever use Straight Talk. As soon as I can afford to I am going to Metro PCS. So now I get to go another week or longer without a cell phone and am more pissed off than anyone can possibly be right now. I am seeing red. Wait until I get ahold of a manager they sure wont like what I have to say to them one damn bit.

I recently purchased a samsung t404g cell phone and service from Straight Talk, over the phone with one of their support people. I was asked if I wanted to pay 14 dollars for overnight delivery and I stated I did not, as the advertised 3 day shipping was fast enough. If it was going to be longer, I'd have shopped elsewhere. I was assured it would be fed x 3 day ground shipping at least 3 times and not once was I told that they didn't ship on weekends. I bought the phone on Friday and expected it on Monday or Tuesday at the latest. On Monday, I was informed, when it hadn't arrived, that it didn't ship till Monday because of the weekend and I wouldn't receive it until Thursday. I wasn't happy about waiting a full week for my 3 day phone but what could I do? So I waited and when it finally arrived on Thursday, guess what? There was no battery in the phone or the packaging. A cell phone is useless without a battery! You would think they'd make sure there was a battery with the phone but no one did.

So, I called them immediately to inform them about the battery, obviously upset. In every dealing with their support, it's a constant struggle because it seems like all their support people are from what I suppose to be India from the accents and they're extremely hard to understand and communicate with. It took forever to get them to understand that I received a phone with no battery and needed one shipped to me. At first, all they wanted to do was send me a replacement phone and that it would take another 3 to 5 days. I told them this was unacceptable to me as I had already waited a week and there should have been a battery with the phone. I told the support rep I wanted a battery shipped to me overnight and was told it wasn't possible. I asked to speak to a supervisor and after losing track of how many times I was put on hold, I got someone that said she was a supervisor. I told her the problem and how I wanted my battery overnight and she told me she had to activate my phone or her system wouldn't let her arrange to send the battery overnight on an inactive phone. This means that my service clock started ticking and I still had no phone. I expressed concern over this and she assured me they would give me extra service time to compensate so I let her activate the phone. This was on thursday evening and she assured me no less than 3 times that it would be shipped overnight but since it was too late on thursday, that it wouldn't go out until friday and I'd receive it on saturday.

Saturday came and guess what? No battery so I called them back again to ask where was my battery and found they had shipped it fed x 3 day ground anyway and that now I wouldn't get the battery until the following monday! I was beyond upset now. They (the supervisor) apparently just lied to me and told me what I wanted to hear then shipped it the normal way anyway! Again, though, what could I do but wait. So I waited until monday and wouldn't you know it, still no battery! I contacted fed x to find out where my package was and they told me they couldn't deliver it because the package had a wrong address. Straight Talk gave them the wrong address even though they had it in their records and they had already shipped me the phone. I was however, able to go to fed x and pick it up myself. Before even driving home I opened the package to see that I truly finally had the battery and beyond belief, they had shipped me the wrong battery!!

Now, I'm normally a patient man, but for me this was the last straw. I have no intention of waiting anotehr 3 to 5 days for them to send me another battery and nearly 2 weeks after purchasing the phone, I still have no working phone. The incompetence of this company is staggering! Of course I immediately called their supervisor direct line to tell them of this latest foul up and to tell them I'm done with them, I want my money back! This is where the story is at this point, I am in the process of attempting to get them to refund my money so I can get a phone somewhere else but I am expecting to have trouble with this too as their policy is to refund phone purchases but not the 45 dollars worth of airtime I purchased, even though I still have not been able to use one minute of it!!

I will try to post the outcome of this issue for anyone interested or if you want any more info, my email address is [email protected]

I'd be happy to discuss this with anyone or share your horror stories with Straight Talk too.

I bought a $30 and received a $45 service card .
I added the $30 card to my phone and added the $45 card as a reserve . I received confirmation that both cards were added, the $45 card would automatically be activated at the end of the service date of the $30 card . i went online to see if i could activate the $45 card early, and found out that there was no record of it being added to reserve . And i had received a confirmation from Straight Talk 10 seconds after i added the $45 card that it had been placed in reserve and was accepted .
I have emailed the 5 time, made 4 calls to them, and the still give me the run around that it was never added . The wanted me to give them the pin number, but after almost 30 days, it had been trashed as it was supposedly added and confirmed .
They will not help in any way other than repeatedly emailing me or calling me asking me for the pin number so that they can add it to my phone .
I have told them repeatedly that the card was thrown away a few days after it was applied .
Most could not even speak English very well, and were no help at all . One supervisor said he would authorize a one time complimentary $45 card, but then another Foreign speaking woman came on the phone and said another supervisor over rode the decision since i could not produce the original pin number .
Customer Service is Horrible, but the phone service has been very good .
But after getting screwed out of $45 dollars, i think it is time to find another phone provider .

Email to straight talk this morning:

This morning we used numerous minutes on my husband's phone (***-***-****) attempting to resolve the issues. Once they verified I could make calls and send a text, the call ended. Approximately ten minutes later, I then attempted to connect to the internet using my phone - guess what? It would not work. I continue to get "Network Error". I phoned your company back and after explaining my issue twice again and being put on hold twice at least, I was told they would have to reset my phone. Meaning, I would lose my info, pictures, texts, etc. I cannot afford to do that. We rescue dogs and I have numerous pictures, emails, texts, etc that I cannot lose. I was then told to wait 24 hours to see if it resets itself? Really? Your customer service never ceases to amaze me. Is this really the answer to the issue? No, we both know this.

Yesterday I phoned your company due to my phone not working. After explaining my issue 3 times, explaining I had refilled my card and according to my online account, I should have service through April 14th, and being put on hold 6 times, I was told I needed a new sim card because mine was outdated! Our phones (and sim card) were just purchased (new) in the last 4-5 months. I explained to her I didn't believe it would be the sim card due to the fact the phones/sim card is less than six months old. She insisted it was the issue. I was then informed your company would ship a new card to me, but it could take up to 7 days. I explained to her I could not be without my phone for 7 days as my elderly father is in a nursing home with health issues. I asked if they would overnight the sim card. She put me on hold to speak to someone upon her return, I was told "that is not possible". I then asked for a phone number to speak to a live person when I phoned the company. I was given the same number I had used. The only way I had to contact the company was by listening to computer prompts which were attempting to refill my phone. Finally, when the computer prompts asked me for the number from my service card, I just start pushing numbers. I did this three times until the computer finally said "I'm sorry I am having trouble" and then I was sent to a live person. After this simple request for a phone number for a human being to talk to, I was then put on hold again. Upon her return to the line she once again, gave me the same number! It took three times of explaining to her the number she was giving to me was an all automated phone number to refill the phone. She said "yes". On the fourth time of of explaining to her it was all automated and only to refill my phone, she indicated it was the only number she had to give me! Really? So, if I have this correct, in order to speak to a human (who is Asian, with an American name, whom I can barely understand), I have to call an automated refill line? That is in no way shape or form customer service in my opinion. I promptly hung up. Once I returned home, I emailed your company from your website regarding no service on my phone.
My husband received a voicemail a few hours after I sent the email. It was a message to me from your company to returned your call. I did not call back until today. Why? Because my father was admitted to the hospital yesterday. Guess what? I could not receive the call from the nursing home, the hospital nor my sisters - why? Could it be lack of knowledge by your customer service department? Absolutely! You are more than welcome to verify this by phoning ********* Hospital in (state and city deleted).

Last month I logged into mine and my husband's accounts online and attempted to purchase minutes for both myself and my husband. Refilling mine went smoothly, his was another story. The screen continually informed me "no service for this zip code". It is the same zip code we have both used since obtaining our phones!! Not only that, I had just refilled my own phone using the exact same zip code!

He then phoned Straight Talk. He was told the same thing by the company "we do not offer service in your zip code". After numerous attempts to explain to the "customer service department" *(4 different times) the zip code has always worked, he finally called back and asked to speak to a supervisor. It was then, and only then, did the issue get resolved and he could use his phone. The supervisor could not explain to him why the online account and the people with customer service department continued to tell him there was no service for our zip code.

Within the past week, we can no longer use our cell phones inside our home as it continues to drop the calls. This was not an issue until recently. Both phones are experiencing this. I had a friend come over who also uses Straight Talk and had her attempt to make calls inside our house. She had the same issue. Nothing here has change so apparently the coverage, or towers have?

I am currently in the process of finding another cell phone company. If this is what we have to look forward to and contend with every month, I would rather pay a higher price and not have to deal with such ridiculous issues.

Purchased new phone and service Card got home and tried to activate new phone and service card using same phone number that was on his old SraightTalk phone. Icalled they strarted to activate but I could not talk to anyone about same phone number so hung up called back to talk to someone and she told me to keep the same phone number I would lose my $30 card because they activated it already it said on the recording it would not be activated if I did not call some number i hung the phone up and called to speak to someone. It doent make sense that im just out $30. If my husband did not use it as a work number I would cancel both phones in a minute.