I have received multiple phone calls from the Indian call centers that Straight Talk wireless employs complaining about my data usage even though its very low(2.44MB received and 745.55KB sent) and for some reason they continuously call me to tell me that it is excessive even though I can only buy the unlimited plan because I have there most expensive phone that is a smart phone so it requires the 45 dollar a month UNLIMITED PLAN so then why do I keep getting harassed by them about my data usage I don't get it have spent the last three days on the phone with people that have no idea what I'm saying because there grasp of the English language is very limited. I was originally told that 2 or 3 GB was the average data usage for Straight Talk customers, my data usage is not even near that yet they keep harassing me someone please help with some suggestions on how to make them stop would love to sue them for false advertisement.

I just bought another 6 month unlimited card, second time. reactivated 2/22/11, which made the phone good until Aug. 25th, 2011. My new service pin # is 199 591 157 063 670. I had great service for the first 6 months, but today 2/24/2011, my phone has frozen up! This is my only communication. I have no landline. I bought the the phone at Walmart in June of 2010. I paid by credit card 270.00 for this 6 month plan. I would like to have it put back on my credit card or I will have it disputed with my credit card company. My email address is [email protected]. My home address is 5481 S. Sycamore Ave. Springfield, Mo. 65810
My husband passed away 6/9/10, and this is why I got the phone, to save money. Please contact me as soon as possible by email, as my phone is frozen up.
Thank you;
Janna Currier

my name is russell my daoughter is under age i did not recharge her phone becouse of im proper use and uall have not fully turned her phone off she still has texting and facebook unlimted could u please turn it off all the way phone number334-419-5494

Ordered a Cell phone on line but never got an invoice email confirmation or confirmation page. I just sent me back to the home page. I checked my bank account on line but not charge was made. Naturally I decided to call the support phone number and got one of the most awkward, blundering, inept, stuttering, ungraceful, void of any customer service skills what so ever female that kept asking me the same information repeatedly and getting it wrong. She would constantly thank me every time I gave her any info. It was beyond reasonable. Then she would put me on hold and thank me. She asked me what information I enter on the website. I don't even know what that means unless she's never seen what an on line order form looks like. She passed me off to a "supervisor" who asked me the same questions but only half as many times. They put me on hold so I got to enjoy their hold music which was so loud, that it
was distorted, I had to hold the phone away from my face about 6 inches. The "supervisor" then told me they have NO record of this purchase and will need to use a "special tool" to find out. At this point I was over it and kind of made my decision about Straight Talk. These people have no business being in customer service!

This letter is to complain about service I recently received from a Straight Talk Wireless.
I called Straight Talk on 1/4/2011 to find out how to deal with a problem I’ve had with activating a new phone purchased from the Straight Talk website. I had purchased two phones at the same time. One phone I had no issue with activating online.
I had an issue with activation the LG620G with the serial number 012 114 003 635 641. The order number for the original purchase is 45152635(Web Order # 3495977). After I had been on hold for several minutes the representative came on the line. I had to explain my problem to her several times because she did not seem to be listening and therefore asked me the same questions repeatedly. I was told that even though I had already created an account online that they were unable to find my account.
The representative put me on hold for several minutes as well as several times, and then returned providing a ticket number stating they would need to send a new sim card, since they were unable to activate the phone, and when it did provide a number it was the wrong area code, although I provided the correct zip code . The zip code is 23434 which require a 757 number. The representative first tried to argue with me stating that Straight talk does not cover this area. I kept explaining that I had already activated one phone with no problem with and received a 757 area code phone number. Needless to say, I was quite frustrated; however I agreed to wait for the new sim card and was given a ticket number of 102 686 1607. At this time our phone was not activated and we had not been able to use the $30 service card with the pin number of 100 971 039 566 929. I was advised that the service date would be extended and we would not lose our minutes.
So a few days go by and we receive the new sim card for the LG620G with the serial number 012 114 003 635 641. I placed another call on 1/6/2011. The new sim card is 890 141 032 136 950 320 52. I called the 1-877-430-2355 number again. Once again the representative put me on hold for several minutes as well as several times and constantly repeated the same questions. In the end of a 30 minute phone call I was provided another ticket number (102 696 9913) with the representative stating that the phone or sim card kept getting an error, even though when asked no explanation for the error was given. I was told to wait 24 hrs in order to call back for a resolution.
I called back again on 1/8/2011 to check on the progress with ticket number 102 696 9913) and again the representative put me on hold for several minutes as well as several times and constantly repeated the same questions. Once again I was told there was an error with the sim card. At this point I become very upset and requested to a supervisor. I spoke with the floor supervisor Jennifer. The same routine was repeated, again the supervisor put me on hold for several minutes as well as several times and constantly repeated the same questions. I was once again given yet another ticket number. This time the ticket number is 102 701 7358. At this point I very unhappy, very upset and ticked off that my hard earned money is being wasted and feel very doubtful that it takes this long to resolve a technical error. I was advised it would take 24hrs to resolve this time.
On 1/9/2011, I called back to check on the issue with ticket number 102 701 7358. I was advised that it would take up to 48 hr to resolve the issue. Needless to say I am not happy.
On 1/11/2011, I once again called to check on ticket number 102 701 7358. I was placed on hold on and off for over an hour while the representative constantly put me hold, over apologized and still no closer to resolving the issue. I was then transfer to tech support manager that stated they had to send an email and would call me back once they have a response, which should only take a few minutes. At this time it has been almost two hours.
I expected a much higher level of service from your company, and I am quite disappointed. I do not want to spend any more time on this problem, and I requesting a proper resolution for this issue. I have spent the last 10 years in customer service, the 4 which have been with the Navy. I would never give my customers the level of unsatisfactory customer service that I have been repeatley given.