i was charge 14.95 for overnight delivery, this is what i wanted, however i did not get this product untill four days later, , they agreed this was a mistake and ask if i want to received a check in 30 days or get a service date extention, well dont do this, it turns all there doing is changing your billing date, and your not getting anything back in your pocket back, also learn from this phone call 611 calls to them are not free, they do cost you air time, , so after 1.5 hours later i give up, this was a manager and this is all she was able to do for me, , i think i received a couple hundred extra and a 100 extra text messeges more, she wanted and understood she needed to do more but was unable too, , sad system they have in place, does walmart know what the customers are going through, , i told her in her next managers meeting she should bring this up, and fix this,

This company is a prime example what happens to service when companies move their customer service overseas to save a buck. I am so sick and tired of talking to someone who calls himself Bob, and can barely speak English. Mostly they are located in India, or some other country. Straight Talk has to be the worst I have come across. I purchased a phone from them as it seemed like a good deal. The phone was OK, a little pricey, but the reception here was the best I had experienced here. I live in a mountainous region. However, trying to get an answer or helpful info from the customer service is impossible. I have spent hours on the phone with them trying to explain that I was returning phone for a refund. I would not recommend this company to anyone. I went bank to my prior cell provider. We'll see if I get my refund, will keep you posted.

Forget ever using online customer service from the morons at Straight Talk. Honest to God, it took them 35 minutes to locate my order for a phone even though I had printed off a copy from their website for the order just before calling them for a delivery date. It took no fewer than 3 people to deal with my request and by that time I realized how impossible it would be to deal with this in the event I ever needed help with my phone or service again. I CANCELLED MY ORDER RIGHT THEN...THOUGH IT TOOK THE LAST MORON 15 MINUTES TO DO EVEN THAT SIMPLE TASK!!!

Stay far, far away from this company. It is cheap, but you get what you pay for. I had this phone service for 2 months on 1000 minutes plan, then decided to switch to unlimited which is 45$. I did via onlline but I noticed that there was no area to upgrade plans on the website. I was running out of time so I upgraded anyway and sent them an email telling them that I was charged for the 1000 minute plan (1 had 2 phones on the account) and I wanted the unlimited for auto renewal. Easy enough I thought. NOT FOR THEM. The next day I checked my credit card, and they had taken money out to pay for the 1000 minute plan and NEVER answered my email. I then called their 800 number. Don't every try doing this from a phone that is not unlimited. On a Sunday, I had to listen to elevator music for 30 minutes before getting a customer service rep who barely spoke english. Very difficult to understand . I am a patient person, but I lost it after being on the phone for 1hour and 15 minutes. I was told one moment 30 times (I counted). First she could not find my account, then she could not understand what I was saying, then she repeatedly asked me the same questions over and over and over. Then she told me maybe my phone would begin working again 24-48 hours! I asked her why she could not find my account online when I had no problem pulling it up?! You guessed it, she said one moment again and put me on hold. WHen she got back on, I said I wanted to talk to her supervisor, she said ONE MOMENT...after holding for 15 minutes (I assume she was filling her manager in on this whole nightmare), they disconnected me. Well, I am not wasting my time anymore on this piece of crap company. I am calling my bank and disputing the charges. My suggestion to you is don't go near this company! Look how many complaints they have already on google. I have checked it out and my other 2 kids have boost mobile unlimited for 50% a month. THey have a new deal where every 6 months if you pay ontime they reduce the charge by 5$ so by 18 months unlimited talk/text/web is 35$. NO ONE CAN BEAT THAT PLAN! And NO, I do NOT work for them!

i purchased the straight talk phone combo, phone plus minutes, at wal-mart, called several times, and the third time i called i was given two sets of numbers to put in, before it would activate, , why didnt they do that when i first called? i have been calling them to speak to tech support and was told they were busy call back, i waited two hours called back, same thing, too busy call back.so i tried to go online to their site, i could not log in with my email, or phone number, the error came up, string out of length 0.i can call, get calls txt, etc.but the phone number i have with my phone will not work when i submit it, why?they dont have 24/7 support, u cant get in touch with support, except when u make an error, then they transfer u and u still have to wait 10 minutes.we were going to switch our number from att, to keep it on this phone, and cant even do that, why? this should be handled by a company that has people 24/7 for support, not just during the day.why is this company in buisness, if they cannot help with peoples problems, this is sad...i hope u will get these people off their butts and get it right, it gives cell phone companies a bad name...