my phone which service is paid, has not been letting me make out-going calls on 9/10/10 and 9/14/10 my phone number is 507-438-2710

I've had this phone for 2 months. They ported my number quite quickly and the service is very reliable. Then, it came time for the phone to refill. They were late by 2 days in refilling it and I was out of messages. I had to call them up for them to refill the minutes on the phone even though I was registered for auto-refill. Then this month, the second month I've had it, I had to call up to change the credit card it was under. When I called, they assured me that the 2 phones on the account would be enrolled in auto-refill under this new credit card. Today, a friend of mine spent 2 hours trying to call my straight talk phone, only for me to find out that I had 0 minutes. When I called, they told me that the phones were not enrolled in auto-refill but the new credit card was on the account. I had specifically asked just a few days earlier if the phones were enrolled in auto-refill under the new card and was assured that they were. I did not have the credit card on me at the time and the only way to get a hold of the person with the credit card was through a straight talk phone with no minutes. They could have added minutes without that but insisted that they needed me to confirm that the card was infact mine. This was ridiculous because I had no way of getting a hold of the person who had the card. Finally, I talked to a supervisor and filed a complaint against the person who screwed it up in the first place. The person with the credit card came back and I was able to update the information, but not after this supervisor used a sales pitch on me to tempt me into getting a plan with more minutes. So, straight talk is zero for two in doing its job at refilling. I find this very unprofessional. The customer service is not great. I do love the actual phone service but if this continues, I will have to quit using it.

it takes 12 hrs. to 7days to transfer a phone #i already have. now i have no phone for a week.

IVE RECENTLY PUCHASED A STRAIGHT TALK PHONE THAT COST ME $135 BUCKS THAT I CANNOT USE, THIS COMPANY IS A RIP OFF IVE WASTED OVER 5 HOURS ON THE PHONE TRYING TO GET MY PHONE ACTIVATED WITH STRAIGHTTALK REPRESENATIVES THAT CANNOT UNDERSTAND ME OR WHAT IS HAPPENING, OR WHAT TO DO! I AM CURRENTLY TRYING TO GET REFUNDED AND ITS BEEN NOTHING BUT A PAIN IN MY A$$! HEED MY WARNING DO NOT PURCHASE THIS PHONE AND TELL EVERYONE YOU KNOW NOT TO BE FOOLED BY ITS LOW PRICE BECAUSE YOU GET WHAT YOU PAY FORE!! USE WHATEVER PHONE CARRIER BUT NOT THIS JOKE OF A COMPANY! YOU WILL HAVE WASTED YOUR LIFE TRYING TO GET YOUR ISSUES HANDLED WHILE YOU SEND MONEY TO A OVERSEAS COMPANY BUY USA!!

WORST COMPANY EVER! Customer service is appaling. On hold for three hours total and still have not been able to speak with a supervisor. Bought a straight talk phone for my daughter and a pre-paid plan for three months. The phone immeditely broke. Straight talk agreed to replace it when I sent back broken phone. I paid for unlimited service for the entire time the phone was out of commission - about 12 days. They REFUSED to add twelve days of service to the service I had purchased so I essentially paid for a service I could not use. I will file a complaint with consumer reports. I am sorry I ever became involved with the UNETHICAL company.