In trying to find out why my phone was not getting signal, I was told by the representative that their phones only work in the zip code they are registered in.
I specifically asked, "So, if I activated my phone in my town and then drive an hour away to visit my mom in a different zip code, the phone will stop working when I leave my zip code?" The representative replied, "That's correct."
I asked why this was not in the fine print on the paperwork that comes with the phone and was told they didn't have to because when the phone is activated by zip code, it will alert them if your phone model is incompatible with the zip code you are trying to register in.
I asked, "So am I supposed to never leave my zip code then, or do I need to by a different phone for every family member I visit so I'll have signal when I travel?" Response: "That's correct."
Also, according to his supervisor, each model of phone works off of a different tower signal, so one style of phone may work, where another will not.
I was not happy with customer service at all. They were unknowledgeble, rude and no matter what question I asked or how many times I asked for them to explain something, they continued repeating the same thing they had just said. They also kept complaining about "static" in the line and asking me to repeat myself because they couldn't understand me. I had trouble understanding them, but not because of static.
The phones are flimsy and break easily and the customer service is horrible. Basically, I am out 150$ on a phone and one month service that I can't use.
I'm not sure if their return policy is purposely complicated beyond comprehension, or if the people in customer service speak such poor english that it cannot be explained properly, but there is not much hope in getting a refund out of them.